Service Technician

About the Company

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award‑winning innovation, and premium products to all of our customers.

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

• A unique, inclusive and supportive company culture.
• Comprehensive benefit offerings including medical, dental, vision, 401(k) with employer match, vacation, and more.
• Fair and competitive compensation.
• Career development and mentoring and opportunities to grow.
• Holiday, personal and vacation days.

The Service Technician is tasked with addressing all customer‑reported issues related to our product by pinpointing root causes and implementing corrective measures. This ensures the product adheres to quality standards and meets customer expectations. Additionally, the Service Technician manages virtual diagnosis, consultation, and problem resolution.

• Maintain an organized service schedule, working closely with plant support, OEMs, dealers, and boat owners.
• Build strong relationships with customers while maintaining a professional and courteous demeanor.
• Ensure excellence in field support through prompt communication and a commitment to continuous improvement.
• Proficiently perform manufacturing and repair processes, including:
• Windshield glazing (urethane application)
• Windshield bonding (silicone application)
• Welded and mechanical windshield assembly
• Glass polishing to repair defects in glass
• Paint defects repair, including surface preparation and paint application
• Electrical repairs, including fault detection/isolation and component replacement
• Possess a functional understanding of plant systems like D365 and Salesforce to aid in data collection, investigation, and record‑keeping.
• Read assembly prints, electrical schematics, and process instructions.
• Organize job preparation, travel planning, record‑keeping, and navigation to service job sites.
• Root cause defects and identify corrective actions.
• Document lessons learned during service jobs and provide technical feedback and support to customers and plant personnel.
• Ensure compliance with legal and regulatory standards.

• Analyze work orders, plan daily travel schedule, investigate complaints, conduct tests, and resolve problems.
• Study system requirements, order and gather components and parts, complete installation, and perform acceptance tests.
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods, and recommending system improvements.
• Keep personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
• Document service and installation actions by completing forms, reports, logs, and records.
• Maintain customer confidence by keeping service information confidential.
• Update job knowledge by participating in educational opportunities and reading professional publications.
• Accomplish operations and organization mission by completing related results as needed.
• Demonstrate strong communication skills, both verbally and written.
• Remain organized and prepared.
• Conduct root cause analysis and make decisions.
• Manage multiple projects simultaneously.

This position has no supervisory responsibilities.

While performing the duties of this job, the Service Technician is regularly required to lift parts…