Restaurant General Manager Bloor

Do you have what it takes to run high‑volume restaurants in Toronto?

Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top‑tier candidates across the restaurant, hospitality, and food service sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the U.S.

What began as a small buffalo‑style chicken wing restaurant in Garland, Texas, continues to soar to great heights. Today there are more than 2,200 restaurants open across the globe. We quickly became a fan favorite when we first opened the doors in 1994. The proprietary recipes, outstanding food and superior customer service created a demand that could only be satisfied by more locations.

In 1997 we started offering franchises. Today we are one of the fastest‑growing concepts in the country, attracting top entrepreneurs and operators with the drive and passion to own their own. ‘We’re not in the wing business, we’re in the flavour business.’ It’s been our mission to serve the world flavour since we first opened shop in ’94, and we’re just getting started.

• Encompasses the culture and holds all team members accountable to the company way!
• Proactively hires, completes onboarding, and trains team members in the company way!
• Builds effective teams that apply their diverse skills and perspectives to achieve common goals.
• Sets clear expectations for team members.
• Provides regular and ongoing coaching and direction for others to achieve their career goals.
• Creates an inspiring atmosphere for others to work and excel.
• Provides constructive and transparent communication and coaching with all team members.

• Shows strong sense of urgency and makes guest experience a priority.
• Proactively addresses guest needs to build brand loyalty.
• Ensures optimal food quality for all guests.
• Exemplifies QSC, Food Safety, and restaurant cleanliness and sanitation standards.
• Connects with guests and resolves SMG feedback in a timely manner.
• Coaches guest experience standards and creates an action plan when not meeting expectations.
• Is guest obsessed and goes above and beyond as a team player for guests and peers.

• Creates and promotes an inclusive culture and environment.
• Role models two‑way communication and utilizes multiple communication methods.
• Explains concepts clearly for message to be understood; provides examples to illustrate and explain points.
• Uses the company communication processes. Consistently and correctly uses the progressive conflict resolution to respectfully manage and solve problems.
• Is transparent in communication, addresses issues quickly and decisively.
• Empowers team to make decisions and take care of guest needs.

• Completes personal development plan and holds self accountable to it.
• Mants certified General Manager Status.
• Current on all the company modules and trainings; seeks additional educational opportunities.
• Has up‑to‑date Management Food Safety certification.
• Courageous in communicating needs to leader.

• Follows through on commitments and displays high integrity.
• Continually monitors self and others' performance indicators and adjusts as necessary.
• Achieves high standards on all measurable goals;
  Top Gun, SMG metrics, and financial performance scorecard and creates then executes action plan for items below benchmark.
• Demonstrates clear ability to make ethical decisions based on the needs of the restaurant.
• Handles guest and team member incidents and accidents decisively and with professionalism.

• Drives results through financial awareness of P&L and restaurant profitability.
• Holds self and others accountable to sales, profitability, and service goals.
• Executes QSC standards.
• Consistently manages time effectively by prioritizing activities based on impact.
• Creates cadence for communicating results to entire team.
• Uses the systems to drive financial results.
• Uses restaurant data to identify and diagnose problems to develop effective…