Technician, Field Service - Regional

Find a Better Way...

To use your skills and experience in a role that maximizes knowledge and contributes to the greater good. We work with the best professionals using state-of-the-art technology to improve lives with innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.

Headquartered in Kobe, Japan and located in Lincolnshire, Illinois, Sysmex is renowned worldwide for the finest quality diagnostic equipment and information-management systems. We apply science to enhance quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis, and life sciences for the clinical laboratory.

We have a great opportunity for a Regional Field Service Technician. The Field Service Technician (FST) is responsible for developing the knowledge and expertise needed to move into a Service Engineer (SE) position and serve the Sysmex product lines. The FST will undergo extensive training to prepare for future SE positions as they become available. During the training period, the FST will travel frequently throughout the U.S., when not attending formal training classes for mentoring and job shadowing.

Upon completion of the training program, the FST will supplement existing territories, support emerging territories, and meet field needs until a permanent assignment is secured in a U.S. service district. This may include relocation. The FST is expected to move into an open SE position in a service district as positions become available.

• Successfully complete all training to perform the duties of a Field Service Technician (FST).
• During training, travel within service districts to work with a mentor or assist with service-related tasks.
• Upon successful completion of training, provide service support in respective districts.
• Travel during training may be up to 50% within the United States.
• Accept an SE or related position after successful completion of program.
• Demonstrate ability to perform the following duties after training.
• Install, maintain, and repair Sysmex instruments and systems, including:
  • Identifying and analyzing instrument problems.
  • Repairing to meet specifications.
  • Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications per Sysmex policies.
  • Scheduling modifications per Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
  • Monitoring and responding to communication devices during all scheduled times.
• Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all required records.
• Perform duties within defined service standards, including on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates.
• Support and provide ownership of technical issues at existing customer sites.
• Work cross-functionally with other Sysmex associates to ensure total customer resolution and maintain a highly satisfied customer base.
• Miscellaneous duties include:
  • Maintaining expenses within guidelines.
  • Maintaining high level of customer account management and organization skills.
  • Maintaining control of parts inventory and all company property.
  • Perform duties in a manner that develops confidence, promotes goodwill, and maintains or improves credibility in product quality and customer service.
• Promote effective, positive, and productive communication and teamwork among all Sysmex personnel.
• Other duties as assigned.

Pensacola, FL

Up to 50% within the United States during training.

Regular exposure to risk that may require alertness, with minimal precautions.

The hourly pay range for this role is $20.60 - $32.37 and is 1/2 eligible for overtime. Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The total compensation package includes a choice of health care plans (medical,…