Services Technician

ESSENTIAL FUNCTIONS Monitor and complete work orders on a priority basis. Document work order logs accurately and per Company policies and Procedures. Follow all EPA Refrigerant Reporting and Log Requirements. Manage and perform preventative service. Communicate with residents and co-workers with courtesy and efficiency to ensure resident satisfaction. Respond quickly and courteously to resident requests for maintenance service, troubleshoot the source difficulty and take appropriate action to repair and/or restore service within the quality and time standards established for the community.

Follow up on service requests to assure the highest quality customer satisfaction. Provide emergency on-call services on a rotating basis with other service staff. Complete service reports as required by Community Manager. Clean common areas. Pick up trash as necessary. Perform basic carpentry tasks, including trimming doors, replacing screens, and re-screening. Perform basic electrical tasks, including replacing wall switches, outlets, light bulbs, and fixtures, and addressing minor electrical problems.

Perform minor plumbing tasks, including replacing worn washers and toilet seats, clearing sewage lines, replacing faucets, and addressing other minor plumbing issues. Minor repairs to property equipment. Maintain an ongoing preventative maintenance program on all hot water heaters, appliances, sewer lines, lighting, furnaces, air conditioners, electrical fixtures, and roof, asphalt, and building structures. Operate and maintain furnaces, auxiliaries, and other equipment in the buildings, replace air filters, continually check all mechanical devices and controls to assure continuous heat, hot water service, pool operation, and air conditioning, to make certain all equipment is operating safely and efficiently.

Perform necessary maintenance repairs in apartments where specifically authorized by a service request. All service requests must be filled out in the office and the maintenance personnel may point out needed work for which an order must be originated. Inspect building, grounds, and common areas to make certain preventative maintenance is being performed and cleanliness standards are met. Operate maintenance areas including a workshop and storage area for equipment.

Maintain a clean and professional appearance. Manage the inventory of “ready” apartments to support the community’s marketing and leasing efforts. Inspect ready apartments for move-in quality. Report any maintenance problems to the Service Manager. Possess strong customer service skills. Perform other duties as directed by the Service Manager and/or Community Manager, and other duties as assigned, for the successful operations of the property.