Field Service Technician

ABB Service Center Role

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

IAPI Service Center Manager

Your

Role and Responsibilities:

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

The work model for the role is: #LI-Onsite in Brewton, AL

You will be mainly accountable for:

• Maintain quality control hardware and software. This includes cleaning debris from sensors, troubleshooting electrical and mechanical issues with the frame and sensor package, troubleshooting the computer system and HMI/control software, and maintaining the working state of the entire ABB quality control solution.
• Answer customer questions about the state of the ABB system. Resolve customer service-related issues while fostering customer relationships and working to solve technical problems on-site. Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations.
• On-call for 24-hour emergency support service requests. Team rotation in most areas.
• Accurately document the work that is performed for periodic preventive maintenance and intermittent corrective maintenance tasks.
• Play an active role in various projects such as upgrades, new installations, or new functionality for customers. Coordinate work with other groups to ensure meeting commitments.
• Applying safety rules and safe practices, as well as environmental responsibilities during all service activities.
• Leading Health, Safety, and Environment (HSE) activities at customer sites and reporting unsafe practices and incidents to ensure a safe working environment.
• Identifying new service business opportunities in close cooperation with customers and ABB teams.
• Coaching technicians and engineers, and supervising complex site activities and developing, mentoring, and providing technical guidance to colleagues.
• Acting as a trainer when needed, for both team members and customers.

Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role:

• Associate's degree in a related field and 5+ years of electrical/electronics, instrumentation or process control related experience required; OR HS diploma/GED and 7+ years of related experience required.
• Mechanical/Electrical aptitude including a basic understanding of electrical theory and electrical safety; ability to use electrical test equipment
• Ability to read electrical drawings and troubleshoot electrical systems
• Ability to identify voltage systems that are above the level 240 VAC/870 VDC.
• Comfortable using basic hand tools.
• Basic understanding of the paper making process and process control preferred;
  Exposure to DCS programming and troubleshooting is beneficial.
• Travel up to 15% for training and assisting other sites as needed.
• Applicants should possess a work authorization that would allow them to work permanently in the United States without sponsorship

What's in it for you?

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You'll be part of a team that values your voice and celebrates your progress.

Benefits:
Our benefits? Competitive, comprehensive, and crafted with you in mind.

More about us

The Automation - Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability,…