Experienced Automotive Service Advisor

About Us:
Advantage Chevrolet of Bridgeview is a trusted dealership committed to delivering outstanding customer service and high-quality automotive care. We are currently seeking an experienced and motivated Service Advisor to join our team. This is a great opportunity to grow your career in a fast-paced, supportive environment.

Position Summary:
As a Service Advisor, you will be the liaison between our customers and the service department.

Your role will be to ensure every customer has a seamless and professional experience, from scheduling service to the completion of work. We're looking for someone who is results-driven and focused on delivering high CSI scores through exceptional service.

Responsibilities:

• Greet customers promptly and professionally
• Understand customer concerns and accurately document service requests
• Communicate with technicians and relay findings and recommendations to customers
• Provide accurate estimates and timelines for repairs and maintenance
• Promote additional services based on vehicle needs
• Maintain strong customer relationships and follow up on service satisfaction
• Help maintain and improve high CSI scores

Qualifications:

• Minimum of 2 years of experience as a Service Advisor or similar role
• GM (General Motors) experience is preferred, but not required
• Proven ability to maintain high customer satisfaction ratings (CSI)
• Strong communication and interpersonal skills
• Working knowledge of automotive repair and maintenance
• Auto Mate and XTime software experience a plus
• Valid driver's license

What We Offer:

• Competitive pay with bonus opportunities
• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Ongoing training and development
• Supportive and team-oriented environment

Join the Advantage Chevrolet Bridgeview family and help us drive customer satisfaction to the next level.