Operations Support Coordinator

Operations Support Coordinator (Flatbed Securement Trainer)

Location:

Chicago, IL (on-site)

Reports to:

Ops Support Manager (dotted-line to Safety Manager; close collaboration with Onboarding and Shop)

Compensation: 32 Hourly plus

Support the Ops Support Manager by coordinating day-to-day issue resolution across Operations, Safety, Recruiting, and the local Shop while building and delivering flatbed load securement training and coaching. This role mirrors the Ops Support Manager’s scope from a coordination and execution standpoint and helps raise driver experience, safety outcomes, and seated-truck stability.

Operations Support

• Partner with the Ops Support Manager to investigate and resolve IC issues and complaints; coordinate with the Ops team for timely resolutions and clear driver communication.
• Coach underperforming ICs on service, communication, and policy adherence; document plans and outcomes.
• When necessary, coordinate corrective actions up to contract termination per policy, in partnership with Ops Support and Safety.

Safety & Compliance

• Serve as a local coordination support point for Safety lane inspections, documentation, and follow-ups.
• Collaborate with the Shop and Maintenance on equipment-related safety issues (e.g., out-of-service items, inspection prep, PM compliance).
• Reinforce coaching tied to preventable incidents, HOS, and CSA priorities; track coaching completion and outcomes.

Flatbed Securement Training & Coaching

• Develop and deliver hands-on securement training (initial onboarding and refreshers): chaining, strapping, edge protection, tarp best practices, and DOT compliance.
• Ride-alongs or yard-based coaching sessions for ICs who need additional support.
• Maintain training materials, checklists, and quick-reference guides; align with Safety standards.

Recruiting & Onboarding Support

• Partner with Recruiting to ensure candidate promises match operational reality; support upcoming scheduled driver touchpoints.
• Backup onboarding facilitator when leaders are unavailable, cover safety orientation, securement basics, and policy walkthroughs.
• Provide feedback to Recruiting on candidate quality and early-tenure risks (first 30/90 days).

Maintenance & Shop Coordination

• Coordinate with Shop/Maintenance on IC truck/trailer condition issues, PM scheduling, and warranty/wear items. Conduct QC checks on ready equipment.
• Help set expectations with ICs on communication, and required follow-ups to reduce roadside events.

Admin, Reporting, and Cultural Standards

• Model Nova Lines' professional, safety-first culture, clear communication, respect for drivers, and follow-through.
• Maintain confidentiality and compliance standards in all interactions.

Key Performance Indicators (KPIs) — TBD.

Other duties as assigned.

• Background in driving, operations, or training strongly preferred and basic flatbed knowledge required.
• Exposure to operations and safety processes.
• Clear, steady communicator, able to coach under pressure and keep drivers and teams aligned.
• Comfortable working in the yard and in-office; able to lift/tarp as needed for demos.
• Basic systems: TMS/dispatch tools, incident logging, Google suite.

On-site in Bridgeview.

Hours:

8:00 AM - 5:00 PM Monday thru Friday w/ occasional after-hours coordination for urgent cases.