Customer Service Engineer

City of - UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND

Competitive base salary + company car + bonus + overtime (£45,000 OTE
- Year
1)

Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain state‑of‑the‑art medical imaging equipment to a high standard and address customer needs promptly and professionally. This field role requires considerable independence and travelling to customer sites. The schedule is primarily weekdays, with 12 weekend days rotated over a 12‑month period.

Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.

• Ensure material parts are processed in accordance with policy
• Maintain all test equipment, tools and company property in good and working order
• Escalate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met
• Maintain good communications and team working with all Managers and Colleagues
• Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct and regulatory requirements at all times
• Identify opportunities to improve efficiency and effectiveness of team processes
• Complete personal administration and company mandatory training in a timely and accurate manner
• Provide out of hours technical service support and complete mandatory weekend working provision when applicable
• Attend product training courses in Europe and the USA to build competence in providing technical assistance and support to customers
• Work as part of a multidisciplinary team within customer services to ensure company values are achieved

• HNC/HND in Electronics, Engineering, or a related field
• Previous field service experience troubleshooting electronic or medical equipment; strong IT, Microsoft Office and networking infrastructure skills
• Customer‑facing skills to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub‑contractors and suppliers, gaining respect quickly
• Full UK driving license

• Area covered is largely but not exclusively the South West of England
• Flexible approach to travel
• Essential training required in our European and USA training centres
• Candidates can expect to spend on average 4 hours travelling each day
• Mentoring training programme assigned to assist your journey and development

• Company vehicle
• 26 days holiday + bank holidays
• Bonus and share scheme
• Access to flexible benefits from private medical insurance to financial guidance
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year
• 24/7 employee assistance programme support
• Career development via apprenticeship levy to achieve external qualifications

As an equal opportunity employer, we welcome applications from individuals with disabilities.