Customer Care Team Lead: Coaching, Escalations & Resolution
Job in
Broadview, Cook County, Illinois, 60155, USA
Listed on 2026-07-18
Listing for:
PLS Logistics Service
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
PLS Financial Services is seeking a Customer Care Team Lead in Oak Brook, IL to manage escalated inquiries and mentor front-line associates. The role focuses on delivering high-quality service while coaching staff to resolve complex issues efficiently.
Responsibilities include training, process improvement, and ensuring compliance with policies and laws. A fast-paced environment requires strong communication and teamwork with internal departments.
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