Public Services Adult Librarian

Essential Functions

Professionalism

• Use sound professional judgement in all situations.
• Demonstrate professional communication, with an understanding of Library policy as well as the library’s status as a governmental agency.
• Maintain professional relationships with staff and the community.

Help Desk – Report to LS Manager

• As an expert at in-depth research, provide reference support to students and adults utilizing our academic and business databases.
• Execute library policy to align with our Public Service Standards. Explain library policy in a professional manner to patrons and our community.
• Evaluate, create, and update help desk procedures, in coordination with the Public Services and Library Services Managers, and other staff.
• Use professional judgement to make decisions in real time for patron, service, and material issues.
• Act as the point-person for decisions at the Help Desk when managers are not on site.
• Handle all regular Help Desk interactions: reader’s advisory, catalog look-up and holds, resource information, patron accounts, phone call questions and inquiries, event and service information, and technology support.
• Assist patrons in using the printer and/or the copy machine for printing, copies, faxing, and scanning; assist patrons in using our remote printing system.

Perform notary duties if needed.

• Act on behalf of the Library Services Manager for complex patron issues in their absence.
• Support the public floors to maintain a calm, positive environment for all patrons in accordance with our Public Service Standards.
• Intervene in a professional and respectful manner to de-escalate situations where appropriate.

Respond to patron complaints in a positive and effective manner.

Person-In-Charge Duties

• Know how to find policies and procedures to refer to when making decisions in the absence of a manager or administrator.
• Understand our Code of Conduct and Public Service Standards. Know where to find both documents, if needed.
• Be ready to de-escalate situations that may arise on the floor; or know when it is time to call the police or other assistance.
• Take action to protect the safety of the staff and patrons following the procedures in our BPLD Emergency Action Plan.
• Use your professional judgement to determine when you need to contact a manager or the Director for any situations that may arise.
• Understand that only the Director can make decisions about closing the library in emergencies.
• Ensure that the library is opened and closed as outlined in library procedures.

Outreach and Marketing

• Coordinate the outreach and marketing efforts of other Public Services staff.
• Plan and create the library’s newsletters and monthly promotional signage in coordination with the PS Youth Librarian, under the Public Services Manager and in cooperation with the library’s management team.
• Plan events to coincide with holidays, and other recognized cultural and literacy-related celebrations.
• Create promotional material on the library’s social media accounts as it relates to adult activities within the library in cooperation with the library’s management team.
• Maintain data spreadsheets to keep up-to-date information for Manager, Director, and Board review as it relates to outreach and marketing.
• Evaluate program, usage, and interaction data to determine best practices for current and new marketing initiatives.
• Establish and/or maintain good working relationships with local community businesses, and educational and civic institutions, working on collaborative activities to meet the needs of our community.
• Act as a liaison between community organizations and the library.
• Design displays of public information, books, and other library materials.
• May attend higher education board meetings and other school-sponsored events to…