Operator Technician

About Bell and Howell

Bell and Howell delivers technology-driven automation services and automation solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.

Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360 advanced technology enabling remote repair, diagnostics, automated Smart Ops Dispatch and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.

Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing – all backed by the best service in the industry.

The Operator/Technician is based at Bell and Howell's remote service location and will report directly to the District Service Manager for that location. This position has overall responsibility for setting up, operating, troubleshooting, fixing and completing preventative maintenance on a variety of machines and/or equipment at customer site(s) in accordance with established procedures and guidelines.

• Reads and interprets blueprints and diagrams to select, position, and secure machinery.
• Adjusts machine settings to complete tasks accurately, according to specifications, and in a timely fashion.
• Ensures operational requirements are met in the set‑up operation and the use of customer equipment and related product materials.
• Aids the Customer Service Team by performing scheduled preventive maintenance and minimal troubleshooting/repairing.
• Maintains equipment by following manufacturer's recommendations on maintenance and operations under close direction/supervision.
• Maintains customer equipment by scheduling and performing regular preventive maintenance inspections on equipment, performing routine servicing to machines, reporting machine safety hazards to local supervisor.
• Maintains and expands technical knowledge by attending product training classes, reading service updates and bulletins, system machine schematics, etc.
• Continues to enhance value to the company by staying technically current, i.e. attending continuing education courses in such areas as: electronics, computer skills, etc.
• Assists with parts finishing and cleaning operations as required.
• Helps maintain raw material/supplied material staging area. Assures sufficient tools and equipment are on hand to efficiently perform assigned tasks.
• Maintains a clean, safe, and efficient working environment by following established safety procedures and rules: proper operation of equipment; reporting preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; requesting need for repairs; keeping equipment, tools, and supplies in a neat and orderly fashion; maintaining appropriate supply levels.
• Maintains confidence and protects operations by keeping information confidential, protecting printed documentation per established policies and procedures.
• Contributes to team efforts by assisting production unit in achieving common objectives in a cooperative and supportive manner.

N/A

• Requires understanding of computer program functionality and software troubleshooting skills.
• Strong interpersonal/customer relation skills.
• Ability to effectively resolve conflict internally and externally.
• Ability to accomplish the described duties through appropriate hand, power, and testing tools/equipment.
• Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.
• Strong analytical, problem‑solving, quantitative, and time management skills.
• Ability to communicate effectively both orally and in writing.
• Ability to understand, remember and follow verbal and written instructions.
• Ability to work as an integral part of a team.
• Ability to read and understand written procedures and diagrams for assembly and test.
• Ability to develop and implement solutions to assembly problems.
• Ability to maintain regular attendance and be punctual.

• High School degree or equivalent required.
• Degree in electronics, advanced mechanics and/or software training with 1+ year related industry/equipment experience or equivalent combination of education and experience required.
• Computer program functionality and software troubleshooting skills preferred.
• Associates or certificate in mechanical/electrical/electronic drawing preferred.

• This position may require some travel for training purposes.

• Ability to work weekends, holidays and overtime as required.
• Ability to use standard and specialized hand, power and diagnostic tools and…