Product Support Specialist II or III - Ditch Witch

Product Support Specialist II or III
- Ditch Witch Who Are We?

Ditch Witch is a premier division of The Toro Company. At Ditch Witch in Perry, Oklahoma we pride ourselves on being the leading manufacturer in the underground pipe and cable market. Our plant in Perry stands out because it's a place for people to learn and thrive. We enjoy coming to work because our plant is our community, we see our teammates not only as co-workers but as neighbors and family members.

All of our locations build the intricate network of machinery that contributes to The Toro Company. We contribute to building communities, cities, and the world.

Our facilities in Perry stand out because it's a place for people to learn and thrive. We enjoy coming to work because our plant is our community, we see our teammates not only as co-workers but as neighbors and family members. All of our locations build the intricate network of machinery that contributes to The Toro Company. We contribute to building communities, cities, and the world.

The Product Support Specialist is trained to provide technical support, feedback of field information and technical training on American Augers and Ditch Witch equipment.

Additional responsibilities include:

Problem solving with mechanical, hydraulic, electrical, and electronic systems; resolving customer issues; managing warranty claims; communicating customer needs; and performing other duties as assigned. Product Support Specialist must demonstrate effective communication skills, group presentation skills and maintain a positive, professional attitude while working in demanding situations.

• VISA Sponsorship is NOT available for this position.

Job Title:

At the time of a job offer, the Product Training Specialist job title will be determined based on the following criteria:
Candidate's academic background, combined with:

• Product Support Specialist II: 5 - 10 years on the job experience in equipment assembly and/or technical repair
• Product Support Specialist III: 10+ years on the job experience in equipment assembly and/or technical repair

• This opportunity is 5 shifts on-site at the Ditch Witch® division headquarters in Perry, OK. (Fully Remote Texas candidates, who have prior related experience will be considered).
• Typical workdays of 8 hours a day, Monday-Friday, along with overtime on very little notice. Participate in on-call rotation for after-hours emergency support.
• Handles and positions components weighing in excess of 50 pounds.
• Regular, extended use of the telephone, PC, tablet and smartphone.
• Office environment most of the time, shop or outdoor work environment some of the time. The shop and outdoor environments include physical hazards such as powered vehicle, bicycle, and pedestrian traffic, sharp objects, and moving machinery. Outdoor environment includes work on unimproved terrain, at construction sites, and in all kinds of weather.
• Works in a variety of places: under and on top of heavy construction equipment, in tight quarters, in awkward position. Use a variety of hand and power tools including:
  Wrenches, screwdrivers, hammers, cutting torches, welders and impact tools. Works with hazardous materials, including solvents, oils, grease, and fuels.
• Travel (air and highway, domestic and international). Must be willing to obtain/maintain an active, valid, non-expired US Driver's license and US Passport.
• Rapidly changing demands, schedules, and deadlines. Workday is often defined by customer's job requirements.

• Maintain positive, professional relationships with dealers, customers, and factory personnel.
• Analyze information (technical manuals, blueprints, schematic drawings, etc.) to fully understand the equipment's mechanical, hydraulic, electrical, and electronic systems.
• Apply knowledge of mechanical, hydraulic, electrical and electronic systems and understanding of equipment operation to resolve issues.
• Troubleshoot and diagnose problems with equipment. This includes monitoring and testing the equipment's performance, using gauges, meters, etc.
• Communicate field problems and suggested solutions for resolution.
• Create and maintain records, including warranty claims and documenting equipment issues.
• Repair and implement upgrades to equipment.
• Use PC's to develop, distribute, and present technical and training information to groups of people. This includes gathering, organizing, and effectively communicating information about mechanical, hydraulic, electrical and electronic systems.

• High School Diploma or GED Equivalent.
• A minimum of 1-5 years of relevant American Augers or Ditch Witch or related experience.
• Maintain a positive, professional attitude while working in demanding situations.
• Demonstrate effective communications skills, along with the ability to make effective group presentations.
• Demonstrate sufficient knowledge and skill in servicing and troubleshooting mechanical, hydraulic, electrical, and electronic systems.
• Possess…