Building Superintendent

Building Superintendent

Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives.

Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT).

The Facility Maintenance department, a subsection of the property management department, acts as the managing operations staff for (1) buildings that Community Access (CA) owns or controls; (2) buildings for which CA has contracted to provide property management services; and (3) individual apartments in other buildings that are part of CA's "scattered site" supportive housing programs.

The Facilities Maintenance Department is responsible for the overall physical operation, maintenance, safety, cleanliness, and regulatory compliance of all assigned properties. The department ensures that buildings are maintained in a safe, clean, functional, and code-compliant condition while supporting resident satisfaction, asset preservation, and organizational performance goals.

The Building Superintendent serves as the on-site facilities leader and is responsible for the day-to-day operation, maintenance, cleanliness, safety, regulatory compliance, and physical condition of assigned properties. The Superintendent ensures all building systems operate effectively, maintenance requests are completed within established KPI targets, common areas are maintained to organizational standards, and residents receive high-quality maintenance services.

The Superintendent directly oversees maintenance personnel and contracted porter services and is accountable for ensuring building cleanliness, garbage management, work order completion, vacancy turnover performance, contractor performance, and compliance with all applicable regulations.

Core Principles

The job responsibilities of all staff extend to understanding and incorporating certain principles into their work and into their relationships with their colleagues. These principles are:

• Accountability
• Inclusion
• Direct Communication
• Racial Equity
• Quality Work:
  Mission Alignment & Documentation

Key Performance Indicators:

All key performance indicators below are expected to be met fully.

• Maintenance Work Orders:
  • Life-threatening/emergency: 24 hours
  • High priority: 5 days
  • Medium priority: 14 days
  • Low priority: 30 days
  • Preventative: 30 days
• Apartment Turnovers:
  • Studio: 7-12 days
  • 1-bedroom: 8-13 days
  • 2-bedroom: 9-14 days
  • 3-bedroom: 10-15 days
  • Additional services (deep clean, flooring, cabinetry):
    • +14 days for 1 service
    • +28 days for 2 services
    • +42 days for 3 services
• Facilities/Property Management Joint KPIs:

Vacancies: 5% or less

Semi-annual apartment inspections: 95% or greater

Essential Job Functions:

Maintenance & Repairs

• Perform routine and preventative maintenance tasks including plumbing, electrical, HVAC, carpentry, painting, appliance repairs, and general building repairs.
• Respond promptly to maintenance requests, emergency conditions and after hours building repairs and issues.
• Conduct regular inspections of apartments, common areas, building systems, mechanical spaces, roofs, grounds, and exterior conditions to identify maintenance and safety concerns.
• Identify, troubleshoot, and resolve maintenance issues while minimizing disruption to residents and building operations.
• Coordinate and oversee repairs performed by maintenance staff, contractors, and vendors to ensure workmanship and timely completion.

Work Order Management:

• Review, prioritize, assign, monitor, and complete incoming maintenance requests based on established priority levels (life-threatening, urgent, routine) and operational needs.
• Utilize Yardi, Maintenance IQ, and any other agency-approved systems to track and manage work orders, inspections, preventative maintenance schedules,…