Building Superintendent

Building Superintendent

Community Access was founded in 1974 to provide housing and support for people being discharged from psychiatric institutions. Today, we are one of the leading providers of supportive and affordable housing in New York City, and the originators of an integrated housing model which has become a best practice nationally: affordable housing where families live alongside people living with mental health concerns.

Our staff work daily to support thousands of New Yorkers through supportive and affordable housing, peer-driven residential crisis support programs, training, advocacy, supported education, mobile treatment and other healing-focused services.

The Property Management department acts as the managing agent for buildings that Community Access (CA) develops, owns or controls. The Property Management department is responsible for lease maintenance, rent collection, property financial reports and compliance with government regulations (such as Low-Income Housing Tax Credits, HOME, and Housing Trust Fund). The live-in Building Superintendent is responsible for providing a safe and adequate living/working environment for the residents and staff.

This includes daily maintenance, repairs, and ensuring building code compliance with local, state, federal requirements, and agency policies and procedures. They also supervise the maintenance mechanic and contracted porters or maintenance worker staff.

Key Performance Indicators:

All key performance indicators below are expected to be met fully.

Maintenance Work Orders:

• Life-threatening/emergency: 24 hours
• High priority: 5 days
• Medium priority: 14 days
• Low priority: 30 days
• Preventative: 30 days

Apartment Turnovers:

• Studio: 7-12 days
• 1-bedroom: 8-13 days
• 2-bedroom: 9-14 days
• 3-bedroom: 10-15 days
• Additional services (deep clean, flooring, cabinetry):

• +14 days for 1 service
• +28 days for 2 services
• +42 days for 3 services

• Facilities/Property Management Joint KPIs:

• Rent collection: 95%
• Vacancies: 5% or less
• Lease renewals: 100%
• Annual certification: 100%
• Semi-annual apartment inspections: 95% or greater

Essential Job Functions:

Maintenance & Repairs

• Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and painting.
• Respond promptly to maintenance requests and emergency repairs.
• Conduct regular inspections of building systems and common areas.

Work Order Management:

• Review and prioritize incoming maintenance requests based on priority levels (life-threatening, urgent, routine).
• Utilize Yardi and Maintenance IQ track and manage vacancy turns, major capital repairs, workflows, and inspections.
• Assign work orders to in-house maintenance staff or external vendors using tracking tools.
• Monitor the status of open work orders, ensuring timely completion and follow-up.
• Assist with closing work orders, verifying task completion, and ensuring all necessary documentation is recorded.

Building Operations

• Oversee boiler, elevator, and other mechanical systems to ensure compliance with NYC codes.
• Maintain logs and records of inspections, repairs, and maintenance activities.
• Coordinate with licensed vendors for specialized repairs and inspections.

Cleaning & Sanitation

• Ensure cleanliness of common areas including lobbies, hallways, stairwells, and laundry rooms.
• Manage garbage and recycling removal in accordance with NYC sanitation regulations.
• Address pest control issues in collaboration with professional services.

Tenant Relations

• Interact respectfully and professionally with residents.
• Report tenant concerns or incidents to property management and social services staff.
• Support move-ins and move-outs, including unit preparation and walkthroughs.

Safety & Compliance

• Ensure building is following HPD, DOB, FDNY, and other regulatory agencies.
• Participate in fire drills, safety inspections, and emergency preparedness planning.
• Maintain secure access to buildings and monitor for unauthorized entry.

Vacancy and Unit Turnover Coordination:

• Report unit vacancies to the property manager.
• Schedule, complete, and submit move-out inspection reports within established KPI time frames.
• Communicate delays in unit turns, including reasons such as lead times for supplies or the severity of the unit's condition.

Additional Essential Tasks:

• Conduct semi-annual apartment inspections.
• Alert supportive services program and property management staff regarding poor housekeeping skills, excessive collecting behavior, or severe damage to the unit beyond normal wear and tear, missing appliances and fire safety equipment, and refusal to provide access for inspections or repairs.
• Enter detailed information in Yardi regarding work orders related to violation repairs and/or failed HQS inspections.
• Communicate daily with the program director regarding building issues.
• Attend Building Superintendent meetings monthly.
• Work collaboratively with the work order coordinator for work order reporting and procurement activities.
• Collaborate with the Director of Operations regarding violations and vacancies.
• Perform other duties as…