Salesforce System Administrator

Join the PRIDE! Brookfield Zoo Chicago is seeking a hands-on Salesforce System Administrator who is excited by the opportunity to help shape our new Salesforce CRM platform. As the primary technical administrator for Salesforce Nonprofit Cloud, you will influence how the platform is secured, governed, adopted, and improved across the Zoo. This is an especially exciting time to join Brookfield Zoo Chicago as we advance our ambitious Next Century Plan and prepare for our centennial in 2034.

In this highly visible role, your Salesforce expertise will strengthen the data and technology foundation behind our mission to inspire conservation leadership by connecting people to wildlife and nature.

The Salesforce System Administrator is a full-time, salaried position grade 09 with an expected hiring range of $77,916 to $85,708 annually. Please see Compensation and Benefits Summary section below the job description information.

The Salesforce System Administrator contributes to the success of Brookfield Zoo Chicago (“BZC”) by serving as the primary technical administrator for BZC’s Nonprofit Cloud (Agentforce) environment. This role drives user adoption and establishes a culture of data ownership across all departments. Key responsibilities include managing daily operations, maintaining platform security, testing releases and configuring workflows to support business processes. Additionally, this position collaborates with the Manager, CRM Platform & Business Analysis on governance and roadmap alignment, while partnering with department power users to deliver tailored data and reporting solutions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions of the position.

• Perform day-to-day administration, configuration, maintenance, and continuous optimization of Salesforce Nonprofit Cloud and related CRM platform components.
• Configure and maintain users, roles, profiles, permission sets, queues, groups, page layouts, fields, record types, validation rules, flows, reports, dashboards, and other standard Salesforce configuration.
• Design, configure, and maintain scalable, secure, and supportable Salesforce solutions that align with approved business processes and long-term platform governance.
• Maintain Salesforce sandboxes and support environment refreshes, testing cycles, and deployment readiness.
• Investigate, diagnose, and resolve user issues, configuration issues, security questions, access problems, data quality concerns, and unexpected system behavior.

• Administer Salesforce user access according to approved roles, responsibilities, and security standards.
• Perform routine permission and access reviews.
• Support security health checks, audit reviews, and remediation of identified Salesforce security risks.
• Ensure configuration and data handling practices protect constituent, donor, member, guest, and business data in accordance with BZC policies and privacy expectations.
• Partner with IT Security and leadership on Salesforce-related security questions, incidents, and controls.

• Plan, coordinate, and support Salesforce releases, configuration changes, feature enhancements, and production deployments.
• Participate in sandbox testing, user acceptance testing, regression testing, and post-release validation.
• Document changes, test results, known issues, and operational impacts.
• Coordinate with vendors, implementation partners, IT colleagues, and business users to support successful releases.
• Help maintain a disciplined change process for Salesforce enhancements and configuration updates.

• Serve as the primary technical resource for Salesforce users, department power users, and business stakeholders.
• Investigate and resolve Salesforce tickets, incidents, access requests, and support requests.
• Support post-go-live stabilization including issue tracking, triage, root cause review, and recurring problem reduction.
• Monitor scheduled jobs, integrations, data loads, and system processes as…