Food Service - Supervisor

Brookfield Zoo, 3300 Golf Road
- Bldg A Dock 1, Brookfield, Illinois, United States of America

Posted Wednesday, June 17, 2026 at 5:00 AM

Reports to: Food Service Operations Manager(s)

• Ensure location, or zone, is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.
• Oversee direct location, or zone, operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.
• Support the build of daily prep and item lists, delegating to employees as necessary.
• Actively help to support operations and fill holes as necessary to ensure smooth service.
• Assign associates to duties, coaching through projects, daily tasks, and guest interaction.
• Actively and efficiently respond to guest feedback.
• Familiar with intermediate food and beverage knowledge, including but not limited to serve‑safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation and overall area cleanliness.
• Maintain general organizational upkeep of each outlet’s storage areas/back dock spaces within designated zone.
• Responsible for daily check‑ins with outlets, ensuring that information given to them via pre‑shift meetings each morning is communicated to team members across their zone.
• Limit and control waste through maintaining proper prep levels and daily tracking of waste through provided waste logs.
• Maintain consistency with all product and serve product based on the standards set by the operations and culinary team.
• Create and communicate a plan for the next day regarding staffing, prep, and to‑do lists with direct reports.
• Implement proper merchandising of product as set by the Operations team.
• Monitor and control production of all product in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages, and other cart items) as specific to your assigned zone.
• Support oversight of personnel duties, including but not limited to:
  • Training new employees and issuing performance reviews.
  • Actively coaching employees on performance with oversight from the operations manager.
  • Oversee break and rest break management for employees.
  • Inspect equipment and perform routine maintenance and cleaning as necessary.
  • Assist the team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.
  • Remain knowledgeable of and supervise in accordance with all applicable local, state and federal laws.
  • Perform other tasks as deemed necessary.
  • Maintain a clean, safe and organized work environment.
  • Uphold and demonstrate a complete understanding of company policies and procedures.

• Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.
• Exceptional problem‑solving/decision‑making skills combined with the ability to be organized.
• Demonstrate multi‑tasking, detail, analytical, planning and leadership skills.
• Demonstrate the ability to remain flexible in a fast‑paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (10‑35 lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

• 1‑2 years of quick service management and/or operations supervisory experience preferred.
• All educational backgrounds are eligible.

• Eligible for overtime pay.
• On‑Demand Pay Program:
  Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older,…