Maintenance Supervisor

Job Description

Description:

At Good Carbon Co., we're redefining what it means to build and manage housing. As a vertically integrated real estate company, we focus on creating sustainable, energy-efficient, and affordable multifamily communities throughout Western New York. From concept to completion, we're a team of innovators, builders, and changemakers-committed to doing work that's not only smart, but good.

About the Role

The Maintenance Supervisor leads the daily execution of field maintenance services across Good Carbon Co.’s multifamily portfolio, ranging from smaller residential properties to larger apartment communities. This role is accountable for three primary outcomes: maintenance work is completed correctly and on time, work-order and labor information is accurate, and residents are kept informed throughout the process.

The Maintenance Supervisor serves as the operational connection between the Maintenance Manager, Maintenance Coordinator, field leadership, and Maintenance Technicians. This role translates priorities into daily assignments, removes barriers, maintains accountability, and ensures every issue is followed through to completion. This is primarily a leadership role—not a hands-on technician position. While this position may assist during emergencies or when operationally necessary, success is measured by the performance, development, consistency, and accountability of the team.

Key Responsibilities

• Lead daily field maintenance activity across the assigned portfolio.
• Partner with the Maintenance Coordinator to prioritize, assign, sequence, and adjust work based on life safety, urgency, resident impact, property condition, technician capability, and location.
• Balance technician workloads based on skill, availability, geography, and property complexity.
• Provide clear direction to the Field Maintenance Supervisor and Maintenance Leads and hold them accountable for daily execution.
• Conduct regular property visits, technician ride-alongs, and quality inspections.
• Confirm completed work meets company standards before it is considered fully resolved.
• Identify and remove barriers involving access, materials, equipment, approvals, vendors, or technical capability.
• Escalate repairs outside the team’s expertise and coordinate approved vendor or contractor support.
• Own the preventive maintenance calendar and ensure scheduled work is completed on time.
• Coordinate with other Maintenance Supervisors on unit turns, staffing coverage, emergencies, and portfolio-wide priorities.
• Respond to emergencies involving water loss, heat loss, fire alarms, power outages, storm damage, and other life-safety or property risks.
• Partner with the Building Operations Systems team and other appropriate partners during emergency response.

• Own field execution of the work-order lifecycle from assignment through verified completion.
• Ensure every work order is properly categorized, prioritized, assigned, dated, updated, documented, and closed.
• Require complete technician notes describing the issue, work performed, materials used, time spent, and any follow-up needed.
• Review aging and overdue work orders regularly and establish recovery plans for off-track items.
• Ensure emergency, urgent, routine, preventive, and recurring work orders are handled according to established service standards.
• Investigate repeat work orders and callbacks to determine whether the root cause was properly resolved.
• Coordinate follow-up work and maintain accountability until the issue is fully completed.
• Ensure work orders are not closed when additional work, resident communication, documentation, or verification is still required.
• Identify recurring property, equipment, vendor, or process issues and recommend long-term solutions.

• Ensure residents receive timely and professional communication regarding appointments, access needs, delays, next steps, and completion.
• Proactively communicate delays before residents need to request an update.
• Confirm completion and resident satisfaction for escalated repairs, repeat issues, and other designated work orders.
• Respond…