Field Service Technician

Field Service Technician
Buffalo, NY (onsite)
12+Month Contract

• Support high-end equipment (Segment 5+) through press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties, and related support services.

• Support Roswell Park Cancer Institute with equipment break/fix, equipment installations and removals, service calls, toner ordering and delivery, and fleet management.

• Work with technicians, end users, and customer teams to schedule and coordinate equipment installations and removals.

• This is an allocated position that exists based on business needs and requires Regional Director/MS Operations approval.

• Reports to the Site Manager, Site Supervisor, or Assistant Site Manager based on site personnel configuration.

• Follow Service Excellence performance requirements.

• Provide copy and mail center services, conference room and AV management, convenience copier fleet management, and various support services.

• Prepare, inspect, compile, and assemble projects accurately and within required timelines.

• Meet deadlines by maintaining a quick and steady work pace while producing quality, error-free work.

• Meet facility-established Time Productive standards and maintain all required reporting tools.

• Calibrate equipment to match originals for color and quality.

• Transfer files electronically from the network to color equipment.

• Operate duplication equipment and demonstrate operational knowledge to produce error-free work.

• Maximize print performance by simultaneously performing a minimum of two functions on print equipment when workflow permits.

• Troubleshoot hardware and software issues and perform diagnostics, repairs, or component replacement as required.

• Maintain machine performance by clearing jams, refilling toner, replacing machine oil, and using machine codes to report equipment failures.

• Perform servicing and repair procedures, including diagnostics, installation, removal, and retrofits on highly complex office products.

• Schedule and coordinate equipment installations and removals with technicians, end users, and customer teams.

• Place service calls and order and deliver toner as needed.

• Maintain and organize work schedules while coordinating with different teams.

• Maintain and order equipment parts and inventory according to company guidelines and processes.

• Organize jobs by validating job name and number, reviewing Job Request Form instructions, and organizing supplies.

• Maintain a clean, organized, and professional work area.

• Maintain a professional appearance and follow required business-casual dress standards.

• Meet attendance requirements by reporting punctually, working scheduled hours, and completing required overtime.

• Complete technical training on new equipment as assigned.

• Demonstrate required digital competencies associated with assigned products and level assignments.

• Work independently and communicate with appropriate teams when assistance is required.

• Perform other duties as assigned.

• High school diploma or equivalent.

• Minimum 3 years of related experience; 5 years preferred.

• Experience with equipment and related technical equipment.

• Break/fix experience is a plus.

• Fleet management experience preferred.

• Excellent customer service skills.

• Good organizational skills with the ability to prioritize and manage schedules.

• Ability to use, calibrate, troubleshoot, and repair office and complex technical equipment.

• Ability to interpret, comprehend, and apply complex material, data, and instructions.

• Ability to prepare, provide, and convey diversified information.

• Ability to work in an office…