Field Representative II

Job Summary

We are seeking a Field Representative II in Buffalo, NY. This role supports an onsite print and office equipment environment within a professional healthcare customer setting, helping keep critical document, copier, and equipment services running smoothly.

This is a strong opportunity for troubleshooting equipment, coordinating installations, supporting end users, and working independently while staying connected with technicians and customer teams.

This role is scheduled 7:30 AM - 4:00 PM, Monday-Friday.

• Perform break/fix support, troubleshooting, basic repairs, installations, removals, and equipment retrofits for office and print equipment.
• Coordinate with technicians, end users, and customer teams to schedule equipment installations, removals, and service activity.
• Place service calls, order and deliver toner, maintain supplies, and support equipment parts inventory processes.
• Monitor copier and print fleet performance, clear jams, replace toner, address simple machine issues, and elevate equipment failures as needed.
• Maintain accurate reporting tools, organized work areas, service documentation, and professional communication with customers.
• Support related site services as needed, including copy center, mailroom, fulfillment, quality control, pickup/delivery, and facility support tasks.

• Support installation, removal, troubleshooting, and maintenance of office equipment and print devices.
• Coordinate schedules with technicians, end users, and customer teams across an active customer site.
• Manage toner orders, service calls, fleet support tasks, and equipment performance needs.
• Maintain organized reporting, inventory, and service documentation.
• High school diploma or equivalent required.
• Minimum of 3 years of related experience required.
• Experience using, calibrating, troubleshooting, and supporting office equipment or complex technical equipment.
• Ability to perform basic hardware and software troubleshooting on copier, print, or office technology equipment.
• Strong customer service skills with a professional appearance, positive attitude, and service-first approach.
• Good organizational skills with the ability to prioritize work, manage schedules, and meet deadlines.
• Ability to work independently while knowing when to communicate, elevate, or ask for support.
• Ability to walk throughout the day, stand, bend, reach, push and pull equipment, and lift up to 40 lbs. independently as needed.
• Ability to use basic tools and technology, including keyboard, calculator, hand tools, and equipment controls.
• Moderate dexterity and strong eye/hand coordination required.

• 5 years of related field service, equipment support, print operations, or office technology experience.
• Experience with copier fleet management or convenience copier fleet support.
• Hands-on break/fix experience with copier, printer, mailroom, or production print equipment.
• Experience supporting high-end print equipment, copy center services, mailroom operations, fulfillment, bindery, or quality control.
• Experience working in a professional customer-facing site environment with multiple internal and external teams.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If…