COP Specialist

Tower Communications Expert, LLC | Full time

Burr Ridge, United States | Posted on 12/15/2022

Company Background: Tower Communications Expert (TCE), is a leader in the telecommunications industry offering top quality telecommunication services for our clients (  ).

We construct, service, and maintain telecommunications towers better than anyone else and you can see it in everything we do. Doing things right the first time and challenging everyone of our employees to exceed industry standards for safety, quality, performance, and customer service is what makes us different. We continuously improve ourselves through training, innovation, and our relentless drive to achieve 100% customer satisfaction.

• For Our Employees: We are driven to achieve committed, high performing and loyal employees.
• For Our Customers: We are committed to achieving 100% customer satisfaction and loyalty!
• For Our Future: We are committed to the future of our employees, customers, company, and industry through long-term professional development, sound business decisions, and a continuous improvement mindset.

The Close Out (COP) Specialist is responsible for ensuring the closeout process is completed accurately and timely. This process is critical to customer satisfaction and collecting final project payments. The COP Specialist interfaces and works directly with crews, project managers, construction managers, and customers.

• Attend relevant internal and customer conference calls related to the project
• Collect COP requirements for the project/market, review them and load them into drive (before project starts)
• Attend any applicable trainings
• Collect COP information from field crews
• Review COP info submitted by the crews and make sure if meets all market and quality requirements; report any discrepancies and/or lateness to PM/CM immediately
• Prepare COP packages accurately and submit to the customer within 48 hours or sooner if market/project requires
• Follow up with the customer on COP approval on a daily basis if COP is not approved for more than a week
• Assist PMs in any project/market needs

• Learning Agility: Has a strong sense of urgency about solving problems and getting work done. Anticipates possible problems and develops contingency plans.
• Detail Oriented: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
• Responsiveness: Timely response to all email, text, call or in-person requests.
• Customer Focused: Is dedicated to meeting the expectations and requirements of internal and external customers.
• Must be professional, ethical and practice high level of confidentiality
• Excellent interpersonal and coaching skills
• Effective verbal and written communication skills

• Two (2) years of experience performing closeout or closeout administrative support services and at least two (2) years of general administrative experience
• Experience with completing and uploading carrier closeouts
• Bachelor’s Degree Preferred

• Company Paid Short Term and Long-Term Disability
• Company Paid Life/Accidental Death Insurance
• Six (6) Paid Company Observed Holidays
• Three (3) Sick days per year
• Vacation Program, Starting with 1 week first year
• 401K, non-company matching
• Exciting social scene and lively
• Robust Referral Program!
• Vast advancement opportunities through our Training and Career development programs