Service Supervisor

About UsAccel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year.

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Description:

Summary:

The primary responsibilities of this position include, but are not limited to, overseeing the day-to-day operations in the service region related to service, installation and movement/removal to ensure all locations are properly scheduled, serviced, and maintained. Additional responsibilities include the coordination of projects with Service Technicians.

Duties and Responsibilities:

Supervise and schedule equipment installations and removals within a region

Supervise, track, maintain and audit regional gaming parts and equipment

Monitor Workday for regional Gaming Service Technicians day-to-day, timecards and PTO hours

Respond and troubleshoot service calls for equipment repairs in a timely manner; prioritize according to urgency and location

Manage inventory to ensure parts are available when repairs are needed

Completes all necessary documentation for device entry and logs Other duties as assigned

Qualifications:

Minimum 21 years of age Valid driver’s license and clean driving record

Ability to obtain and/or maintain a Terminal Handler’s License by the Illinois Gaming Board Strong organizational skills

Commitment to excellence and high standards

Excellent written and verbal communication skills

Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow

Ability to work independently and as a member of various teams and committees

Versatility and willingness to work within constantly changing priorities with enthusiasm#AEGaming

Base Pay Range:$50-65k based on experience

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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