Spa Receptionist II, Burr Ridge

Spa Receptionist II, Burr Ridge

Work Mode:

Onsite

Location:

Onsite – Burr Ridge, IL

Spa Receptionists prove 5-star service to spa guests during arrival/departure,are able to effectively process point-of-sale/cash transactions and have a high level of spa treatments and offerings in addition to resort businesses/activities at all spa locations. Spa Receptionists are also responsible for maintaining positive, professional relationships wit h spa staff. Spa Receptionists must have excellent communication skills (in person and over the telephone), have the ability to multi-task and have computer/technology abilities.

• Able to consistently provide service and maintain cleanliness standards at a Forbes 5-Star level to preserve our rating.
• Completion of KWS DESIGNing for 5-Star training
• Expert Property Management System (and related systems) use to correctly process transactions, complete orders and accurately book/edit spa treatments
• Must meet all Forbes 5-Star requirements with reservation process
• Ensure accuracy of all reservations
• Maximize availability utilizing therapists and resources to full capacity
• Support all spa retail activities outside of retail team hours
• Recommend and educate guests on all retail items (Phytomer, Skin Authority, Naturopathica, Signature Products, Aromatherapy Associates, Spa Ritual, Salt ability, Moroccanoil, Bumble & Bumble, Jane Iredale, Coola, Sonoma Lavender, Ambre, NuFace, etc)
• Process all retail transactions paying special attention to attaching therapist names to sales for commission purposes
• Package all retail purchase to guest demand
• Knowledge of spa treatments, spa policies, spa amenities, food & beverage and overall resort options and ability to communicate with our guests
• Knowledge of all 90+ spa treatments available outside of menu descriptions
• Complete understanding of all health-related contraindications associated with all treatments
• Receive guest feedback/complaints and resolve any guest/staff issues as they arise
• Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with minimal supervision/support to maintain a relaxing spa atmosphere
• Act as spa evening MOD when scheduled to be able to immediately address any guest or staff needs
• Attendance at spa events, flexibility in scheduling, attends continuing education opportunities (as appropriate) and monthly staff meetings as communicated by supervisor to ensure satisfactory guest experiences and personal growth & development
• Maintain facility safety, cleanliness and guest amenity standards with 20-minute walk throughs
• Replenish guest amenity items including Spa Crisper Bars, Coffee, Hot Water, Creamer and Infused Water (including AM recipe for Cucumber Water and Seasonal Options) for both upper-level public spaces and Finishing Spa
• Ensure full upper-level cleanliness
• Remove debris from floors paying special attention to front doors
• Mop/dry marble floors as needed especially in Winter months making note of salt shoe prints
• Clean public restroom including toilet, sink and mirror and replenish toilet paper and hand towels
• Wash reusable plastic cups and replenish
• Under supervision, assists in the training of new guest services associates
• Adherence to Forbes and Kohler H&RE grooming standards
• Support of spa food & beverage operations including obtaining of servicing license to uphold liquor safe handling requirements; includes preparing and serving food & beverage items outside of café hours
• Maintain cleanliness of Spa Café kitchen outside of Café serving hours (wash dishes and put away all ingredients)
• Compliance with Kohler Company attendance policy, safety standards and spa SOPs to create a safe and engaging work environment for all

This is a casual part-time…