Ecommerce Coordinator

About the Role

This exciting ‘hands on’ E-commerce Coordinator role is a great introduction to the world of women’s fashion. This position will give you the chance to gain general knowledge of the fashion industry through hands-on involvement with our ecommerce team.

The Ecommerce Coordinator will assist with the digital focused tasks and will support ecommerce, brand, sales and 3rd party teams to achieve sales and contribution goals across all digital sales channels. This role is a hands-on position focused on handling day-to-day tasks and requires strong follow-through, high attention to detail, excellent time and project management skills and strong interpersonal skills to effectively collaborate with stakeholders and report on progress against assigned initiatives.

The candidate will report directly to the E-commerce Director and should have a “startup” mindset: entrepreneurial, enthusiastic & positive. This is a full-time, in-office position based in Burr Ridge, IL.

• Track and report on e-commerce goals and KPIs
• Monitor and analyze e-commerce metrics and figures
• Project Management of special projects and process optimization
• Research competitors, alternative markets, and opportunities in the e-commerce space;
  Report and act on changes and market trends
• Develop ecommerce solutions in conjunction with marketing and IT personnel
• Implement broad e-commerce strategies to assist our business development goals.
• Assist with management of catalog and product data management:
  Enter all product information including prices & imagery, categorize products & merchandise on site using our backend interface
• Assist with visual merchandising of the site to align with featured content & emails
• Assist with catalog / asset management of sales through 3rd Party vendors
• Assist with landing page creation / maintenance
• Ensure accuracy of product information, inventory counts, pricing, and content
• Assist with digital asset management
• Assistance with operations/fulfillment in coordination with the CS team (canceled orders, address changes, no-stocks, exchanges, etc.)
• Assist with setting up online promotions/content on Mac Duggal website to support marketing calendar
• Perform regular inventory audits to ensure products are live on the site
• Work confidently in Excel or other database programs to help sort through, report on, and analyze key metrics to help drive web performance
• Provide insight into performance by category and shopping journey with metrics and data
• Serve has to back up or assist the customer service team on an as needed basis
• Other duties as assigned by Ecommerce Manager or Director

• Passion for e-commerce and the fashion industry
• Knowledge of important e-commerce terminology and measures
• Highly organized, analytical, and technically minded
• Excellent organization and communication skills
• Excellent report writing and presentation abilities
• Must possess knowledge of Word, Excel, and PowerPoint; experience with website management tool is a plus
• Able to orient data analytics insights with the end-user in mind
• Experience working in e-commerce platforms, Shopify a plus
• A positive attitude, self-motivation, and eagerness to learn