Client Experience Representative

Job Description

Are you goal-driven, persuasive, and ready to make an impact? Join Perma-Seal Basement Systems, a trusted name in home solutions, and help us connect with our large existing customer base to promote our new insulation services. We’re looking for an in-office Appointment Setter who is more than just friendly on the phone—you’re a closer. Someone who knows how to guide a conversation, meet call goals, and convert interest into scheduled appointments.

If that sounds like you, we’d love to talk.

• Make outbound calls to existing customers and schedule free insulation service inspections
• Close calls by meeting weekly appointment-setting goals and KPIs
• Follow up via phone and email to generate strong leads (customer lists provided!)
• Accurately log interactions and outcomes in our CRM system
• Participate in weekly virtual team meetings via Google Meet

• Full-time
• On-site
• Flexible schedule with performance expectations
• $20 Hourly + Bonus!

• A results-oriented mindset and drive to meet or exceed goals
• Confidence and skill in closing outbound calls by setting appointments
• Strong phone presence with professional communication skills
• Basic computer proficiency (Microsoft Office, CRM systems)
• High school diploma or GED

• Job offers contingent upon background check, physical, and drug screening (Perma-Seal covers the cost)
• Weekly team meetings held via Google Meet

We’re not just a company—we’re a tribe committed to doing the right thing, serving with purpose, and fostering growth. You’ll be part of a supportive, mission-driven team that values your time and empowers you to succeed. Ready to help homeowners and hit your goals from home?