Account Manager

About UsAccel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Job Description:

Job Highlights:

Company vehicle and company-issued cell phone provided

Blue Cross Blue Shield (BCBS) medical, dental, and vision coverage
401(k) with company match up to 5%
Annual bonus opportunity

Flexible work schedule

About the Role:

The Account Manager position is responsible for developing, maintaining, and growing strong relationships with partner establishments in their assigned territory. This individual will serve as the primary point of contact for accounts, ensuring partners receive the highest level of service, support, and guidance to maximize success with Accel’s gaming offerings. The primary responsibilities of this position include, but are not limited to, assisting locations through video gaming applications and overall live video gaming processes, keeping locations updated on gaming industry information, as well as assisting in other areas as needed.

Duties and Responsibilities:

Build and maintain strong, long-term relationships with assigned partner establishments to drive retention, increase market share and revenue growth.

Achieve assigned Gross Gaming Revenue (GGR) objectives, including participation in the sales process and maximize account performance through strategic account management.

Conduct regular visits to partner locations to engage with location owners, provide support, gather feedback, identify opportunities, and strengthen relationships.

Serve as the primary liaison between partner establishments and Accel, managing day-to-day communications, issue resolution, and partner satisfaction.

Analyze account and industry performance data to identify trends, increase gameplay, and provide actionable recommendations that enhance partner performance.

Educate partners on gaming products, promotional programs, compliance requirements, and industry best practices.

Ensure optimal service levels by coordinating with internal teams to resolve operational issues and support partner needs.

Partner with internal stakeholders and revenue team members to drive engagement, support business growth objectives, and identify and cultivate new business opportunities.

Collaborate with Marketing to develop and implement customized on-site marketing materials and promotional initiatives.

Maintain accurate account records and performance reporting, stay informed on company products, regulatory requirements, and industry trends, and perform other duties as assigned.

Qualifications:

Previous account management and/or outside sales experience a plus2-4 years of hospitality, restaurant, bar, entertainment, gaming, or related service industry experience preferred

Strong professional presence

Ability to adapt, organize and multi-task Capability to thrive in a fast-paced environment

Extensive travel within your assigned region

Ability to interact with local bar,…