Field Service Technician II

About the Role

Spotting a solution and fixing a problem is a tremendous technical skill set. It requires diligence, determination, and a knack for knowledge. At Canon USA, we need technicians who provide basic technical expertise on Canon products, delivering operational, maintenance, and networking support to our valued customers.

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including troubleshooting and diagnostics.
• Provide efficient, responsive, and accurate Field/Shop/on‑site maintenance that meets or exceeds customer demands.
• Properly maintain technical information, including Field Service Reports, Expense Reports, and Canon property.
• Provide direction to less experienced technicians on maintaining technical records.
• Offer solutions for escalated technical and/or customer service‑related problems across requested territories.

• High School Diploma, GED, or equivalent with 1–2 years of related experience.
• Basic understanding of internet environments and ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Valid driver’s license, acceptable driving record, and ability to travel as required.
• Ability to obtain and maintain any necessary security or customer clearances to enter premises.
• Physical capability to lift 50 pounds and be active more than 50 % of the time (walking, standing, stooping/kneeling).
• Compliance with customer policies, including COVID‑19 vaccination or other measures, as required.
• Acceptance of hourly compensation of $21.50 – $31.74 and eligibility for a transportation allowance.

• Hourly rate: $21.50 – $31.74.
• Transportation allowance.
• Competitive benefits package including medical, dental, vision, 401(k) savings plan, discretionary profit sharing, educational assistance, and more (details available on our website).

Full‑time on‑site. This position requires full‑time presence at the assigned office(s)/worksite(s)/territory on scheduled workdays.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship; all applicants must reside in the United States at the time of hire.