Front Desk​/Golf Shop Agent

Front Desk/Golf Shop Agent

Work, play, and live in beautiful Invermere, BC, with us at Eagle Ranch Resort. Our resort features world-class golf, rated 4.5 stars by Golf Digest, a fine-dining experience in our Rustica Restaurant, and a luxury stay in our 20-Room Lodge. Eagle Ranch Resort is perched atop a spectacular bluff overlooking the magnificent Columbia River and sparkling waters of Lake Windermere. Only a few kilometers from downtown Invermere, we are a short distance from beaches, shopping, and world-renowned outdoor activities.

A successful candidate must work according to the company values: caring, integrity, excellence, team spirit, financial responsibility, and safety.

Why Eagle Ranch Resort:

• Discounted: golf privileges, staff meals, restaurant meals, and golf shop purchases at Eagle Ranch Resort & Silvertip Resort.
• Discounts for friends and family for golf, restaurant meals, and golf shop purchases at both resorts as well.
• Staff Accommodation on site for $20.00 per day.
• Health and Wellness benefits available after one-year of full-time employment.
• Our people experience working at a world-class Golf resort, a fine-dining restaurant & a luxury hotel.
• We offer a diverse and engaging work environment in a unique location.
• Close to many outdoor adventures - Kootenay National Park, Banff National Park, Panorama Mountain Resort, Kicking Horse Mountain Resort, Lake Windermere, etc.

Duties and Responsibilities:

Reporting to the Front Desk Supervisor & Golf Manager- the Front Desk Agent is responsible for all things related to Lodging and assisting in the Golf Shop. A successful front desk agent makes guests feel welcomed as soon as they walk through the doors. Being able to be cheerful is always important. A front desk agent must be personable, and above all professional in handling guests' issues and relating with them.

• Greeting the guests and ensuring all service standards are followed.
• Assisting guests with Check-in and check-out.
• Assisting Golfers with check-in and tee times.
• Maintaining the record of guests that have checked in and out.
• Recommending and booking activities, restaurants, and transportation for guests.
• Storing any luggage for guests.
• Setting wake-up calls for the guests efficiently.
• Taking reservations on the phone for hotel and cabin stays efficiently and professionally.
• Arranging restaurant reservations for guests.
• Responsible for handling guests' complaints or directing them to the supervisor, manager, or GM.
• Handle golf guest tee time check-ins and incoming calls to make reservations, amendments, and cancellations for golf bookings.
• Answer questions on golf and hotel rates, resort facilities, products, services, and special promotions.
• Demonstrate golf shop retail product knowledge.
• Responsible for balancing cash and credit receipts daily.
• Participating in all Occupational Health and Safety standards set for the department.
• Other duties as assigned.

Requirements:

• Completion of high school diploma or equivalent preferred.
• Driver's license preferred.
• Previous Front Desk or hotel experience is an asset.
• Must enjoy giving a high level of customer service.
• Must have experience working with computers and answering phones.
• Must be able to lift 20lbs.
• Must possess safe work habits with an awareness of safe work procedures.
• Must be able to work flexible shifts, weekends and holidays.
• This position may require overtime and altered scheduling according to occupancy levels.

Salary: $18- $20 per hour - Wages negotiable with experience.

Seasonal part time position available.

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc.

Must be eligible to work in Canada