Service Tech Lead

Job Summary

Responsible to plan and oversee meeting space setups, furniture moving, cleaning, and minor repairs to ensure all facilities are guest-ready. This role leads service technicians to complete work efficiently, safely, and with excellent customer service.

• Oversee meeting space setups, breakdowns, and changeovers
• Coordinate furniture moving, room resets, and seasonal transitions
• Maintain cleanliness standards, including carpet care and general upkeep

• Perform minor repairs and basic maintenance across cabins and facilities
• Maintain and repair vacuums, small equipment, and furniture
• Troubleshoot issues and complete work orders in a timely manner
• Perform pest control duties as assigned

• Lead and support service technicians in daily operations
• Assign, prioritize, and monitor work to ensure timely completion
• Provide training, guidance, and quality checks
• Support high-demand or urgent operational needs

• Report repairs and facility needs through CMMS or proper channels
• Communicate clearly with supervisors and team members
• Ensure safe work practices and proper equipment use
• Safely operate company vehicles to transport team members, tools, and materials across camp
• Model and enforce safe driving practices at all times
• Maintain organized work spaces, tools, and inventory
• Provide excellent customer service to guests and staff
• Support staff spiritual life activities and perform other duties as assigned

• High School Diploma or equivalent.
• Experience in pest control desirable.
• 2+ years of maintenance, service technician, or related experience required.
• Previous leadership or team lead experience preferred.

• Uphold and support the Mission, Vision, and Core Values of Forest Home
• Demonstrate a growing faith, including the ability to pray with and for others; actively participate in staff spiritual life
• Maintain a professional attitude through performance, appearance, and demeanor
• Strong customer service skills with the ability to serve with integrity and alignment to organizational standards
• Self‑starter with strong work ethic and ability to perform high‑quality work
• Strong problem‑solving, communication, and organizational skills
• Ability to lead with accountability and support while working both independently and as part of a team
• Regular, reliable attendance and ability to work flexible hours, including weekends and evenings
• Ability to lift and move heavy furniture or equipment
• Valid driver’s license with the ability to safely operate company vehicles and maintain reliable transportation in all types of weather conditions.
• Signed statement of faith

This position has no supervisory responsibilities.

While performing the duties of this job the employee is regularly required to stand, walk, sit, and requires sufficient hand, arm, and finger dexterity to operate office machines. Requires mild physical work; some lifting, pushing, or pulling of objects over 20 pounds. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone.

The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors. The noise level in the work environment is usually moderate but can be loud at times.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of Forest Home’s at‑will employment, duties, and responsibilities are subject to the Forest Home Employee Handbook.