Call Center Jobs in USA:
Search & Apply or Post Jobs for Free

• 25 hours per week, Monday through Friday.
• 2-3 years of experience in a fast-paced customer service team, specifically in an inbound call center environment.
• Able to manage a significant workload in a fast-paced environment.
• Computer proficiency with strong Microsoft Office and Excel skills.
• Ability to work independently.
• Excellent interpersonal, oral, and written communication skills.
• Exceptional organizational and time management skills.
• Attention to detail.

Compensation details: 20-24 Hourly Wage

• College-level business math and communication skills
• 1-2 years of related experience and/or equivalent training
• Basic level computer/MS Office skills
• Pharmacy and/or DME experience desired.
• Working knowledge of computer/data entry with the ability to learn new systems.

Expected Competencies

• Friendly, professional, and effective communication skills; able to calmly present solutions in challenging situations.
• Effective customer service skills, including phone and interpersonal skills.
• Analytical thinking with the ability to recognize business needs and drive solutions to address them.
• Attention to detail, using best practices for coding including but not limited to commenting code, application testing, and review of work completed.
• Ability to multitask and work on multiple high-priority projects concurrently.
• Aptitude for proactive, solution-oriented problem-solving
• Ability to learn and adapt to rapid change.
• Clear diction and knowledge of the English language, both written and verbal, and ability to communicate moderately complex information in varied formats to internal and external persons.
• Service orientation and aptitude to resolve challenges with all forms of complaints.
• Self-directed accountability and reliability.
• Cultural competence.

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform essential functions.

While performing the responsibilities of the job, the employee is required to remain in a stationary position most of the time (stand or sit). While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Other Requirements

• Candidates must successfully pass a background check.
• Candidates must be able to provide proof of employment eligibility to work in the US.

Position Classification

This position is exempt. ADS/North Coast Medical Supply is an equal-opportunity employer. Candidates must be able to provide proof of eligibility to work in the United States without support; sponsorship is not available.

Equal Opportunity Statement

Advanced Diabetes Supply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Compensation Package

Pay ranges may vary depending on location. The general annual pay range for this position is $17 - $18 per hour. Actual compensation depends on education, experience, and relevant skills.

Benefits for full-time employees include:

• Health, Dental, and Vision options
• FSA and HSA plan with Employer Contribution
• Employer paid EAP
• 401k with 4% Company Match
• Discretionary Profit-Sharing Plan
• Paid Time Off (PTO) Including 8 Paid Holidays and a Birthday Holiday
• In-house Training Programs
• A fun culture in a fast-growing organization!