Team Lead, Retail

Lens Crafters - Team Lead

Join to apply for the Lens Crafters - Team Lead role at Lens Crafters
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Requisition  | Store #: 002267 Lens Crafters | Position:
Full-Time.

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight, because quality care helps us see the joy in life. Learning from the best makes us all better, and continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. We’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. Lens Crafters is part of Essilor Luxottica, a global leader in designing, manufacturing, and distributing world‑class vision care products, including iconic eyewear, advanced lens technology, and cutting‑edge digital solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service, ensuring customers & patients are always delighted, and assists in the achievement of store success by managing key optical and lab processes and systems to achieve exceptional results.

• Ensure the Lens Crafters team provides unsurpassed Customer Service.
• Proactive & solution driven, accurate execution & product knowledge.
• Assist customers with selections, provide recommendations, assist sales associates.
• Serve as a responsible alternate store key holder.

• Custom fits glasses & precisely place prescription in lenses (Lab duties).
• Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
• Ensure finished eyewear meets optical standards & customer requirements.
• Create a safe working environment for all, demonstrating safe work practices.
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

• HS diploma/GED.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

• State licensure (if applicable) &/or ABO Certification in non‑licensed states.
• Lens Crafters Final Eyewear Inspector Certification.
• Lens Crafters Quality, Fitting & Adjusting Program.
• Optical machinery/instruments experience.
• Customer service experience.
• Accu Fit Digital Measurement System certification.
• Knowledge of current store merchandise & lens options.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off, vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.

Native Americans in the U.S. receive preference in accordance with Tribal Law.