Senior Field Service Technician, Equipment & Support Services; Water Purification; Plumbing Expe

About the Position

Senior Field Service Technician, Equipment & Support Services, is responsible for the onsite service of a diverse range of water solutions provided by Global Water Technology at various client locations. These solutions include, but are not limited to, water softeners, de-alkalize rs, reverse osmosis systems, filtration systems, deionization, chemical feed systems, chemical cleanings, treatment pump-ins, tower cleanings, and boiler cleanings. The position has additional focus on customer relationship building, education and training, and continual water & energy improvements.

• Perform on-site technical service including equipment installation, maintenance, service, and calibration.
• Take on a leadership role in developing equipment installation efficiencies and time management skills.
• Use monitoring equipment to test water quality to assure established standards are being met.
• Perform water analysis and/or collect samples for preparation, labeling and shipment to designated laboratory for analysis.
• Calibrate, maintain, and troubleshoot chemical feed and control equipment.
• Provide technical written and computer-generated service reports with troubleshooting recommendations, site conditions, test results, site deficiencies, and site corrections.
• Work independently with clients to troubleshoot and repair system problems and make corrections.
• Assemble and disassemble equipment – hose and pipe assembly, control valve, timers, resin re-bed, filter backwashes, filter media replacement, pump maintenance, membrane cleaning and replacement.
• Required to assist at shop facilities when necessary.
• Occasionally be expected to be on-call (24/7). This requires availability outside of standard business hours to support client satisfaction via phone, email, or even on-site.
• Daily regional travel via company service vehicle required.

• Demonstrated mechanical aptitude and a desire to work in a hands-on environment.
• Previous experience working with customers with a strong focus on providing exceptional customer experience.
• 10 years or more experience in the water industry is ideal for this candidate.
• Master level experience in the plumbing, mechanical, or construction fields is required.
• Excellent problem solving and critical thinking skills.
• Electronic controls experience required.
• Proficient in reading electrical schematics and diagrams.
• Ability to read plumbing blueprints and design layouts for system installation.
• High School Diploma or GED.
• Familiarity with control systems is considered an asset.
• Proficient in computer use with a solid understanding.
• Valid Driver's license.
• Ability to pass drug test/screening.
• Ability to pass background check.

10 Years in water services or in a field of related work.

This is a field-based position. Most of the workload is performed within client facilities. This includes, but is not limited to, steam boiler rooms, mechanical rooms, industrial production facilities, and health care facilities. The work is performed at an assigned client list with varied contact types, which may include some challenging client contacts. The position involves substantial driving requirements to and from client sites.

Some overnight travel may be required from time to time that could exceed the typical 8-hour shift. The amount of overnight travel will vary based on the geography covered and the maturity of the local market. The position requires availability outside of standard business hours to support client satisfaction via phone, email, or even on-site.

This position can be physically demanding. This includes the requirement to stand for extended periods of time, occasionally wear respirators in environments that may expose you to chemicals or other fumes and lift heavy objects on a regular basis. The position is required to move around industrial environments, carrying a portable test kit, computer, and other tools. The Technician will need to be able to carry products (e.g. chemical pails, softener salt) of up to 75 lbs.

• Competitive hourly pay and group health care benefit programs including…