Part-Time Consumer Banker ; Calumet Park

Responsibilities

• Perform necessary functions to open accounts and maintain them.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow‑up.
• Daily activities that align with The First Financial Bank Experience (FFB Experience), including partnering with internal constituencies to bring the appropriate level of expertise to the client, whether it is service or solution related.
• Ensure client follow‑up calls are conducted within the proper time frame.
• Maintain all operational and risk‑management standards.
• Assist clients with transactions within the branch, drive‑thru, by phone and email.
• Model the way for peers and coworkers in alignment with First Financial’s Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Act as the client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by attending site‑center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals set by management.
• Provide digital assistance and service for clients establishing or needing support with the bank’s online offering.
• Stay informed and up to date on all bank products, processes, and procedures, especially those that are most complex.

• 2‑3 years of client service experience in a retail environment.
• 2‑3 years of sales and service experience with proven success in achieving sales and service goals in a retail environment.
• High school diploma or General Education Development (GED) required.
• Associate’s degree and/or equivalent work experience in sales preferred.
• Strong sales skills.

• Associate’s degree and/or equivalent work experience in sales preferred.

• Ability to serve a wide variety of client needs according to bank policy and procedures.

• Supervisory responsibilities:
  
  None.

• Occasionally lifts and carries up to 20 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks, and drives.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC, and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

• Client Conversation Workshop
• Transaction Processing & Regulatory Understanding
• Consumer Banking Certification:
  Business Management Tool
• Consumer Deposit Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification:
  Loan Application and Communication
• Consumer Lending Certification:
  Regulatory, Risk, Legal & Fraud

$18.00 - $20.19 per hour

Relevant, thoughtful benefits and programs that support the holistic wellbeing of our associates. Please review our Benefits Guide.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E‑Verify Employer.