Shift supervisor, Retail

This job is located at 1431 W. 127th Street, Calumet Park, IL 60827.

Shift Supervisors are responsible for leading store operations, ensuring customer service excellence, meeting sales and operating objectives, and complying with company policies. They perform all duties of a Customer Service Representative and assist the Assistant Store Manager with day‑to‑day operations. In the absence of the Store Manager and Assistant Store Manager, the Shift Supervisor directs all team members.

• Maintain exemplary customer service and build relationships with customers so they choose to do business again
• Establish a strong customer service culture within the store
• Support the Assistant Store Manager in implementing strategies to meet store goals and objectives
• Assist the Assistant Store Manager with developing and motivating store team members to exceed customer expectations
• Ensure compliance with federal, state, and local regulations
• Perform responsibilities of a Customer Service Representative and supervise the team’s activities in the absence of the Store Manager, including transaction processing, cash drawer maintenance, and cash handling procedures
• Coach CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance
• Review and approve checks within limits
• Support store marketing efforts within the community
• Resolve customer complaints
• Assist the Store Manager with managing schedules, cash, and store audits
• Review all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and changes
• Help maintain a neat and clean store environment for customers and team members
• Perform other duties as assigned

• Minimum one year of management experience in hospitality, financial services, retail, or restaurant industries
• Ability, willingness, and comfort to engage with customers
• Ability to develop positive relationships with internal and external customers
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• Excellent verbal and written communication and presentation skills
• Professional appearance and demeanor
• Must be honest and have integrity
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency required
• English/Spanish bilingual is a plus

• Stand for extended periods
• Lift up to 15 lbs. with little assistance
• Work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Manage several tasks simultaneously and handle frequent interruptions to meet customer needs

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

$18.60 - $20.60 USD

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at  to make arrangements.

The decision on granting accommodation will be made on a case‑by‑case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.