Housekeeping Manager
Job in
Victoria, British Columbia, Canada
Listing for:
Accor
Full Time
position
Listed on 2026-01-31
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management
Salary/Wage Range or Industry Benchmark: 62000 CAD Yearly
CAD
62000.00
YEAR
Job Description & How to Apply Below
Position: Housekeeping Manager Full-time
Location: VictoriaCompany Description
Recognized as the #2 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture.
World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.
The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests.
Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.
Job Description Reporting to the Director of Housekeeping, the Housekeeping Manager plays an integral part in the hotel’s strategic repositioning as luxury hotel in all key segments. The Housekeeping Manager is responsible for ensuring the cleanliness of the entire Hotel, managing and administrating the entire Housekeeping, Laundry, Uniform Room and Health Club operation, and ensuring Guests receive the highest possible level of efficiency, services and comfort.
What is in it for you:
Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleaguesExclusive Employee and Friends & Family Discounts at Fairmont EmpressExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world!Complimentary meal during your shift through our Colleague Dining ProgramComplimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision.Complimentary counseling, wellness sessions, financial and family planning through our Employee Assistance ProgramAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsOpportunity to participate in our Leadership Incentive ProgramA competitive salary starting at $62,000 depending on your skills and experience.What you will be doing:
Consistently offer professional, friendly and engaging serviceManage daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces.Ensure Fairmont Brand- and Forbes service standards are adhered toAddress guest concerns and respond in a timely manner, logging and notifying departments as requiredConduct regularly scheduled departmental meetingsOversee payroll, scheduling, inventory control, and supply ordering to ensure efficient department operations. Manage labor costs and departmental expenses responsiblyOversee the recruitment and training of all Housekeeping Colleagues as well as conducting room audit.Ensure high morale and productivity levels through staff planning, recruitment, training and development and on-going communication including performance reviews and career development discussions.Balance operational, administrative and Colleague needsEnsure workplace safety and compliance with sanitation policies.Report and follow up on necessary maintenance items to ensure optimal guest experiences.Follow all safety and sanitation policiesEnsure employees are informed daily about priorities to personalize serviceFlexibility to work evenings weekends and holidays as required. Weekend coverage required.Other duties…
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