Guest Service Agent

Location: Port Wallace

Fox Harb’r Resort is a 5 Star, 4 Diamond property nestled along the coast of the Northumberland Strait in Wallace, Nova Scotia. We are offering a unique opportunity to an individual to experience a 5

Star Luxury work environment. With this opportunity you will be presented witha distinctive career, experience, and benefits in a World Class setting.

General Description
To extend warm hospitality and provide excellent customer service to our guests.

Qualifications & Requirements

Computer and typing skills with knowledge of Word, Excel and Microsoft Outlook

Possess excellent oral and written communication skills, professional telephone manner and presentation.

A minimum of high school diploma or equivalent is required.

Enrollment in or completion of a Hospitality Management course is preferred.

Must be able to work evenings, weekends and holidays.

Responsibilities

Welcome guests to Fox Harb’r and ensure they receive a sense of warmth and hospitality every time they deal with Guest Services either by phone or inperson.

Greet and register Resort guests in a courteous and efficient manner within Fox Harb’r Resort’s guidelines for cashiering.

Collect and receive payment from guests upon check out in a courteous and efficient manner within Fox Harb’r Resort’s guidelines for cashiering

Communicate all special amenity requirements, priority cleaning assignments and changes in room status and late checkouts to Housekeeping Department andthe Bell Persons.

Provideimpeccable guest service through continuous communication with the Bell Persons for luggage, courtesy transportation and other guest needs.

Accept,confirm, modify or cancel reservations.

Be fullyknowledgeable on all resort rates, packages and events.

Provide information to our guests on all the services Fox Harb’r Resort provides(Golf, Spa, Food & Beverage, marina etc.)

Perform any other guest service duties as required, (deliveries to guests,handling of complaints).

Accept and communicate Guest aviation information.

Takeimmediate and positive action within the guidelines provided in the eventof emergency alarm or situation of any nature. Responsible for the full knowledge offire and safety procedures.

Maintain the proper inventory of front desk supplies.

Completion of closing tasks such as, balancing at end of shift, checklist of completed duties, entering pertinent information into logbook ad passingon information to the next shift.

Executeall reasonable additional assignments determined by Supervisor or Management Personnel.

Be amember of the Fox Harb’r Guest Services Team, remember at all times we arehere not only to serve our guests but also to exceed their demands.

At Fox Harb’r Resort, weknow every employee is a valued part of the team.

Our benefits include:

Travel Fuel Allowance

Discount sat the Resort's Dining Areas;
The Cape Cliff and Willard

Discounts on Accommodations, Golf and Spa services & products and Activities

Friends and Family Rates for overnight accommodations

Complimentaryuse of the Junior Olympic Pool, Mineral Pool and Fitness Room and Golf

Team Member Activities and Department Incentives

Team Membereducation Funding and Bursary Program

Team Memberhousing availability

Fox Harb’r Resort is committed to creating adiverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regardto race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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