Assistant Front Office Manager

Location: Niagara Regional Municipality (Fonthill)

Location:

Niagara-on-the-Lake, ON
Opening:
Summer 2026

The Clayfield is a new 102-room luxury boutique hotel opening in Niagara-on-the-Lake and part of the Unbound Collection by Hyatt. Operated by Urgo Hotels & Resorts Canada, The Clayfield will deliver a highly personalized, refined guest experience grounded in calm luxury, craftsmanship, and a strong sense of place.

The Assistant Front Office Manager plays a key leadership role in delivering exceptional guest experiences while overseeing the daily operations of the Front Office department. Reporting to the Director of Rooms, you will act as the primary operational leader for Front Office functions on a day-to-day basis.

The Assistant Front Office Manager is responsible for maintaining elevated service standards, supporting team development, driving operational efficiency, and ensuring every guest interaction reflects the warmth and sophistication of a luxury hospitality experience.

What You'll Do

Oversee the daily operations of the Front Office department, including Front Desk, Guest Services, lobby operations, and guest arrival experiences

Lead by example in delivering warm, personalized, and luxury-focused guest service

Support and supervise Front Office colleagues to ensure consistent service standards and operational excellence

Assist with scheduling, payroll support, departmental organization, and labor management

Manage guest concerns and service recovery situations professionally and efficiently

Recruitment, onboarding, coaching, training, and performance development of Front Office team members

Collaborate closely with Housekeeping, Engineering, Spa, Food & Beverage, and other departments to ensure seamless hotel operations

Assist with room inventory management, VIP arrivals, group coordination, and operational planning

Monitor daily arrivals, departures, occupancy, and guest preferences to ensure preparedness across the operation

Ensure adherence to hotel policies, procedures, cash handling, and safety standards

Support pre-opening and operational projects, budgets, process development, and service initiatives as required

Act as Manager on Duty as assigned and provide operational leadership in the absence of senior management

Maintain a visible and engaged presence within the lobby and guest areas to support both guests and colleagues

What You'll Bring

A passion for luxury hospitality and creating memorable guest experiences

Previous leadership experience within Front Office, preferably within a luxury or lifestyle hotel environment

Strong operational knowledge of Front Desk, Guest Services, and hotel systems

Professional, polished, and confident communication skills

Strong leadership abilities with a collaborative and team-focused approach

Proven ability to manage guest concerns with professionalism, empathy, and discretion

Excellent organizational, multitasking, and problem-solving skills

Ability to remain calm and service-focused in a fast-paced environment

Experience with hotel property management systems and Microsoft Office applications

Flexible availability including evenings, weekends, and holidays as required

Pre-opening experience is considered a strong asset

Why Join Us

Competitive compensation and a comprehensive benefits package designed to support your well-being and long-term growth

A rare opportunity to shape the Front Office operation of a brand-new luxury hotel

Work within a collaborative environment supported by ownership, Urgo Hotels & Resorts Canada and Hyatt.

Access to Hyatt colleague travel benefits

A workplace culture rooted in respect, craftsmanship, and pride of place in beautiful Niagara-on-the-Lake

Applicants must reside in Canada and have full working rights.

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