Luxury Assistant Front Office Manager

Location: Niagara Regional Municipality (Fonthill)

Elevate guest experiences as the Assistant Front Office Manager at The Clayfield, a new luxury hotel in Niagara-on-the-Lake. Lead operations and create a warm, welcoming atmosphere for every guest.

The Clayfield, part of the Unbound Collection by Hyatt, is hiring an Assistant Front Office Manager for its summer 2026 opening. This leadership role requires oversight of the Front Office department, focusing on delivering luxurious service standards and team development. Your efforts will drive operational efficiency and reflect the calm sophistication of our luxury environment.

Key Responsibilities:

• Oversee daily Front Office operations and guest experiences

• Lead by example in luxury-focused service delivery

• Support team training and development for service excellence

• Manage guest concerns and recovery situations

• Collaborate across departments for seamless hotel services

Requirements:

• Previous luxury hospitality leadership experience

• Strong knowledge of Front Desk and Guest Services

• Excellent communication and problem-solving skills

• Organizational skills in a fast-paced environment

• Flexible availability for evenings and weekends

Become a key player in delivering exceptional luxury hospitality at The Clayfield.
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