Service Technician

solutions to our customers globally. Why are we so successful?

Because we are passionate and love what we do! We are at the

forefront of future engineering technologies, with solutions that

ensure the success of our clients in key industries that are

shaping the future of the world we live in.

Brief Description

To assist customers with on-site troubleshooting andrepairof existing Schuler equipment or the assembly and startup of new Schuler presses, as well as customer training. Also, establish a solid relationship with customers and provide a point of contact for technical support within the company. Applies mechanical and hydraulic knowledge to test, troubleshoot and repair systems and equipment. Read prints, drawings and schematicsand preforms basic calculations. Supports service sales by identifying and presenting various products, parts, and services as defined by group objectives.

Maintains and develops strong customer relationships to ensure positive customer service satisfaction measurements.

Key Responsibilities

• Repair or assemble Schuler products and equipment and various assemblies of parts of various types and sizes.
  
  Technicians will be required to perform mechanical,assembly, hydraulic and pneumatic assembly and test functions.
• Maintain familiarity with general machine assembly,including fluid technology, via training at SIC or atother Schuler operations.
• To be able to assemble via drawings, specifications,bill of materials and through written and verbal instruction.
• Develop knowledge of Schuler Standards and Schuler Service Manual formats.
• Assist Schuler affiliates in determining required repair or spare parts at customers.
• Perform and document Press Preventative Maintenance Inspections and help develop PM protocols as required.
• Submit field reports and/or documents as required bythe Field Operations Manager in a timely manner.
• Report any perceived unsafe operating condition on Schuler Presses in operation.
• Act responsibly and strive to cooperate with othersto solve common tasks in the field.
• May perform basic electrical work within the normal scope of repairs.
• Advise customers and representatives of upgrade opportunities within the area in addition to practical advice gained from field experience.
• Recommends service and preventative maintenance programs for customers of the Schuler group.
• Recommends and supports quotes development for technical service and parts within SIC policies and practices.
• Produce comprehensive and accurate service reports of activities and repairs to customer’s equipment.
• Be available for service support on a 24-hour basis including holidays and weekends.
• Provide receipts and details of costs to allow for accurate invoicing of our customers.
• Insure that in all aspects of an assignment that the corporate commitment to quality, cost control, safety and customer service is maintained.
• Must maintain a valid passport and driver’s license including a satisfactory driving record.
• Participate in training for specific Schuler Presses and equipment and OSHA Federal and State Safety Requirements.

#1

ANDRITZway Core Behaviors

Customer Focus:

• Resolve issues with colleagues and other business organizations in a way that appears seamless to the customer
• Listen and fully understand the customer needs
• Bring the voice of the customer into all our conversations and actions
• Check whether the customer is also a customer ofother business organizations and team up to ensure aseamless customer experience
• Foster strong partnerships with stakeholders to maximize customer value

Ownership for Performance

• Focus on fixing the problem without blaming others
• Take responsible action rather than waiting
• Focus on outcomes while respecting compliance,safety, and processes
• Look for the simplest way to do what we want todo

Share Commitment

• Align the interests of the Group with own or those ofour team / business organization
• Adopt other people's good ideas or initiatives,rather than "reinventing the wheel"
• Give, accept, and ask for feedback and help
• Apply learnings from successes and mistakes and sharethem with other business organizations
• Offer resources to others outside my team or business organization to help them resolve their challenges
• Listen to others to fully understand their ideas
• Openly share knowledge with others
• Show trust in the ability of others by encouraging them to deliver or to make prompt decisions
• Walk the talk

Job Specific Competencies

• Experience with mechanical, electrical, and hydraulic required
• (Heavy) Machine building experience required.
• Preventative maintenance and…