Field Service Operations Technician

Are you ready for what’s next?

Location:
Orlando, FL

Workplace Category:
Onsite

Travel Required:
None

Direct Reports:
No

Pay Range: 54,300 – 75,400

Visa Sponsorship:
Applicants must be currently authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

As part of the talented Customer Experience team, you will work act on the front line to provide world-class service to Disney and its rental and work fleet of more than 300 boats. This blended role performs marine technical service while coordinating the parts, inventory, warehouse, shipping, receiving and administrative activities required to keep boats operational, safe and show-ready. The position works directly with marina personnel, internal partners and suppliers to prioritize needs, complete repairs, maintain accurate records and support the reliable flow of materials and equipment.

Are you ready for what’s next?

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

As part of the talented Customer Experience team, you will work act on the front line to provide world-class service to Disney and its rental and work fleet of more than 300 boats. This blended role performs marine technical service while coordinating the parts, inventory, warehouse, shipping, receiving and administrative activities required to keep boats operational, safe and show-ready. The position works directly with marina personnel, internal partners and suppliers to prioritize needs, complete repairs, maintain accurate records and support the reliable flow of materials and equipment.

At Brunswick, we have passion for our work and a distinct ability to deliver.

• Receive service and boat-status requests from marina personnel in person, by phone or by email; assess urgency, prioritize work and communicate status and requirements.
• Provide on-site marine service dockside or at a maintenance facility, working within tight deadlines to ensure boats are available at required rental and operating times.
• Diagnose and repair engine performance, drives, rigging, controls, gauges and related boat hardware using test equipment and laptop diagnostic software.
• Perform preventive maintenance and service on Mercury products and related boat equipment to factory specifications; recommend maintenance or configuration adjustments that improve performance and customer satisfaction.
• Safely operate trucks, tractors, trailers and boats to support rigging, de-rigging, launching, removal and movement of equipment.
• Create and distribute parts and accessory kits; procure and stage materials needed for scheduled maintenance, repairs and customer support.
• Maintain accurate service, parts, product and equipment records, including inventory transactions, work performed, material usage and equipment status.
• Administer service-location warehouse activities, including receipt, inspection, storage, packaging, shipment and auditing of supplies, materials and equipment in accordance with established procedures.
• Coordinate shipping and receiving schedules, inventory levels, warehouse space and material flow to support service priorities and minimize delays.
• Work with operations, purchasing, logistics, suppliers and other internal functions to resolve material constraints and align resources with…