Hospitality Operations Manager – Boutique Hotels & Restaurants West Coast

The Hospitality Operations Manager will develop, implement, and maintain standard operating procedures (SOPs) and service standards across all properties.

You will lead onboarding, ongoing training, and coaching for all hotel and restaurant teams, conduct quality and service audits, and follow up on improvements.

This role requires someone who can step in operationally during staff leave, peak periods, or other operational gaps. You will work closely with property and restaurant managers to ensure smooth daily operations while maintaining consistent, high-quality guest service. The position combines training, management, and operational support, offering a dynamic and varied work environment.

Candidates must be practical, solutions-focused, and able to travel regularly to the West Coast, including overnight stays when required. A strong background in hospitality operations, service standards, and team training is essential.

• Senior, hands-on role across multiple boutique properties
• Variety and responsibility in hotels and restaurants
• Competitive, market-related remuneration
• Proven experience in hotel and/or restaurant operations
• Strong focus on service standards, SOPs, and staff training
• Ability to manage and lead teams, both operationally and strategically
• Own reliable car and valid driver’s licence
• Willingness to travel regularly to the West Coast and stay overnight when needed
• Hands-on, practical, and solutions-focused approach
• Between 3 - 5 Years