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Event Manager / Planner Hospitality & Tourism Guest Services Hotel Management

Guest Experience Liaison

Job in Cape Town, 7100, South Africa
Listing for: Fairmont Hotels & Resorts
Full Time position
Listed on 2026-01-29
Job specializations:
  • Hospitality / Hotel / Catering
    Event Manager / Planner, Hospitality & Tourism, Guest Services, Hotel Management
Job Description & How to Apply Below
A leading hospitality company in Cape Town is seeking a Guest Relations Manager to oversee all aspects of guest interactions. The role requires excellent English communication skills, a calm demeanor, and strong computer literacy. Responsibilities include managing guest complaints, conducting VIP tours, and ensuring high satisfaction ratings. The ideal candidate will have prior Front Office experience and a passion for exceptional service.

This position offers opportunities for growth within the hospitality industry.
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