General Maintenance Handyman Job Cape Town area,South Africa,Hospitality / Hotel / Catering

Position: Job Title:General Maintenance Handyman
Detail:
Major Areas of Responsibility:

Plan and Forecast hotel revenue for rooms, F&B outlets and from various segments

Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from ESS to draw an action plan

Develop systems and procedures that achieve higher cost efficiency and guest satisfaction

Recruitment and Performance Appraisal/ Management of the staff in the department

Develop & Implement the annual plan using the TBEM framework, linking the department’s objectives to the unit’s overall strategy

Assist in developing the overall strategic direction for the relaunch and subsequent growth of the Hotel, adopting a total Revenue Approach.

Prepare appropriate forecasting tools and strategies to visualize market scenario and develop long range plans

Develop a means by which to continuously measure the program effectiveness as well as to track the trends in local marketplace and beyond, which would impact demand for the hotel

Build an accurate and effective database of current and potential guests/accounts

Maintain accurate and up to date information on competition’s performance, sales & marketing strategy etc

Propose room/F&B pricing strategy in consideration with hotel’s market positioning, target customer and desired mix

Develop a comprehensive market mix guideline and ensure sales as per those targets

Identify key customer needs through formal research, survey, sales calls & meetings

Implement revenue management techniques and ensure improved RevPAR

Co-ordinate with the Front Office & F & B Manager regarding daily sales, VIPs, regulars and other guest requirements

Co-ordinate with the Credits Manager on credit limits and outstanding from various guests/corporate

Build relationships, network & maintain regular contacts with corporate and individual customers, bookers, media, hoteliers and socialites

To determine, design and prioritise the relevant sales and marketing supportive activities, to achieve revenue/profit targets for all revenue generating departments

Control the hotel’s distribution channels to ensure timely relevant and exciting information reaches its intended audience

Identify key communities, plan various initiatives and co-ordinate the support activities.

Ensures that you work in a safe manner that does not harm or injure self or others.

To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.

Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.

Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.

Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.

Oversee and co-ordinate the daily operations of the Reservation and Revenue Management function

Qualifications and

Experience:

Minimum 3 years sales experience in the travel / tourism / hotel industry

Grade 12 Certificate

Certificate or Diploma in Sales & Marketing or Hotel Management

Valid Drivers Licence and vehicle for day to day travel / appointments

3 Years experience in a similar position

Knowledge &

Skills:

Computer literate (MS Office and Amadeus, S&C)

Good communication skills

Excellent writing and presentation skills on all levels and attention to detail

Ability to work without supervision

Ability to think creatively and generate original ideas

Confidence and tenacity to pursue leads, overcome obstacles, and secure business

Ability to work independently but also as part of a team

Ability to work effectively under pressure, react quickly, and meet tight deadlines

Goal orientated and results and target driven

Ability to travel when required by the company

PLEASE NOTE ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.


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