Reservationist - 5 Star Hotel
Job in
Cape Town, 7100, South Africa
Listed on 2026-01-30
Listing for:
Helderberg Personnel CC
Full Time
position Listed on 2026-01-30
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep, Summer Seasonal, Event Manager / Planner -
Customer Service/HelpDesk
Customer Service Rep, Summer Seasonal, Bilingual, Event Manager / Planner
Job Description & How to Apply Below
Join the team of an award-winning 5-star Hotel & Spa renowned for its world-class service and stunning setting. My client is seeking a dynamic Reservationist to join its team.
Purpose of the Role:
Responsible for the accurate and professional handling of all reservation enquiries and bookings, ensuring optimal occupancy, revenue support, and a seamless guest experience in line with the standards of a luxury hotel environment
Key Responsibilities Include but Are Not Limited To
- Responding to reservation enquiries from guests, travel agents, and online platforms via telephone, email, and reservation systems
- Capturing, updating, and maintaining accurate reservation records including confirmations, amendments, and cancellations
- Providing accurate information on room types, layouts, rates, packages, and inclusions
- Monitoring availability levels and communicating constraints or changes to the Reservations Manager
- Processing deposits, pro forma invoices, and relevant reservation documentation
- Ensuring reservation information is accurately communicated to the front office and relevant departments
- Managing booking channels in line with availability and operational requirements
- Handling guest correspondence professionally and within required response times
- Supporting group and special booking requests and liaising with internal stakeholders as required
- Maintaining confidentiality and upholding service excellence at all times
- Post matric qualification
- Minimum 2 to 3 years’ experience as a Reservationist within a luxury hotel or similar environment
- Strong working knowledge of Opera and MS Office
- Excellent administrative, organisational, and attention to detail skills
- Ability to work accurately under pressure and during peak periods
- Professional communication skills with a guest centric approach
- High level of integrity and discretion
- Well presented, service driven, and team oriented
- Must reside in or within close proximity to the Cape Town Southern Suburbs
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