Executive Housekeeper - Protea Hotel Marriott Breakwater Lodge Waterfront
Job in
Cape Town, 7100, South Africa
Listing for:
Marriott International
Full Time
position
Listed on 2026-01-30
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management
Job Description & How to Apply Below
Position: Executive Housekeeper - Protea Hotel by Marriott Breakwater Lodge Waterfront
JOB SUMMARY
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience
High school certificate; 5 years experience in the housekeeping or related professional area.3-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.CORE WORK ACTIVITIES
Managing Housekeeping Operations
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.Works effectively with the Engineering department on guestroom maintenance needs.Supervises the property general cleaning schedule.Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.Inventories stock to ensure adequate supplies.Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.Supports and supervises an effective inspection program for all guestrooms and public space.Communicates areas that need attention to staff and follows up to ensure understanding.Ensures all employees have proper supplies, equipment and uniforms.Managing Departmental Costs
Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.Ensuring Exceptional Customer Service
Responds to and handles guest problems and complaints.Strives to improve service performance.Empowers employees to provide excellent customer service.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Conducting Human Resources Activities
Participates as needed in the investigation of employee accidents.Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.Ensures employees understand expectations and parameters.Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Observes service behaviors of employees and provides feedback to individuals.Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.Participates in the employee performance appraisal process, providing feedback as needed.Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.Participates in employee progressive discipline procedures.MANAGEMENT COMPETENCIES
Leadership
Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.Managing Execution
Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to…
Position Requirements
5+ Years
work experience
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