Maintenance Manager

Maintenance Manager

BNE Real Estate Group is seeking an experienced Maintenance Manager (onsite/live-on position) to act as the operational leader for the community's daily maintenance function, ensuring the asset consistently meets ownership and management objectives. In this role, you will:

• Direct and perform day-to-day maintenance operations and allocate workload across the team
• Prioritize, track, and close work orders; support unit turns, emergency response, and preventative maintenance
• Coordinate materials, tools, and inventory flow; oversee vendors, bids, and quality standards
• Protect resident relations through timely communication and resolution, including appliance repair as needed
• Drive performance management of staff through scheduling, coaching, documentation, and accountability

Required qualifications/skills:

• High school diploma or equivalent
• 3+ years' experience in property management
• Strong interpersonal skills; strong verbal skills; strong customer service orientation
• Proficient in computer programs, including Microsoft Office and Yardi
• Ability to work with minimal supervision; well organized with excellent time management skills
• An in-depth knowledge of all rules, regulations and laws regarding property management
• Maintain regular and punctual attendance
• Work overtime hours as required to complete assignments/projects; travel overnight as required
• Work in cold/hot/dusty/loud environment
• Comply with all company policies and procedures; professional image

Maintenance:

• Direct the maintenance work of all maintenance employees
• Allocate and perform the necessary workload amongst all maintenance employees
• Determine the type of materials, supplies, machinery, equipment and tools to be used, bought, and stocked
• Manage the flow and distribution of all materials and supplies
• Supervise and perform when necessary, the completion of assigned maintenance service requests in a timely manner
• Complete a daily inspection of the property
• Perform maintenance work/tasks that can affect business operations including emergency repairs and turnovers
• Perform maintenance work/tasks that can have a significant financial impact including emergency repairs, turnovers, and capital expenditure projects
• Provide expert advice on the annual budget and capital expenditure projects to management
• Document any leaks, damage, debris and security issues
• Document any maintenance concerns on available apartments, models, amenity spaces, and/or common areas
• Plan and coordinate the preventative maintenance program
• Plan and coordinate annual property inspections
• Inspect the quality of market ready apartments
• Obtain and negotiate maintenance bids on behalf of management
• Coordinate the move-in and move-outs of all residents including scheduling and performing apartment inspections and resident orientations
• Supervise the work of 3rd party vendors and contractors
• Maintain excellent customer service with the residents and building staff
• Participate in the emergency on-call program

Administrative:

• Prepare and implement procedures and systems to ensure orderly, efficient workflow.
• Ensure all administrative paperwork is accurate, complete and submitted on a timely basis

Resident Retention:

• Respond and resolve resident concerns, complaints and requests in a timely manner to ensure resident satisfaction
• Ensure the distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
• Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).

Personnel Management:

• Handle employee complaints and grievances
• Consistently use successful techniques to screen, hire, orient and train new personnel
• Ensure efficiency of staff through ongoing training, instruction, counseling and leadership
• Plan weekly/daily office staff schedules and assignments
• Administer action plans consistently, and on a timely basis regarding performance problems. Document appropriately and communicate situation with supervisor, Human Resources and terminate properly when necessary
• Provide support to staff to encourage team work and lead as an example in creating a harmonious environment
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.)

Safety:

• Learn and ensure compliance with all company, local, state and federal safety rules.
• Ensure that unsafe conditions are corrected in a timely manner
• Follow a "safety first" principle

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to sit; use hands to…