Customer Engineer -Cedar Rapids, IA

Vertiv designs, manufactures, and services mission‑critical infrastructure technologies for data centers, communication networks, and commercial and industrial environments. We are the trusted service provider for 70%+ of Fortune 500 companies.

• Industry leader in Technology and Services with a best‑in‑class customer service and safety culture
• Leadership with extensive field service experience across industries
• Strong focus on employee technical and leadership development
• Hands‑on technical training in our state‑of‑the‑art Training Academy or Regional Training Center
• Competitive benefits: company vehicle, smartphone, laptop, PPE, other tools, 401k, profit sharing, generous PTO and vacation, medical, vision, dental, and more
• 24/7 technical and factory support and extensive online libraries of product documentation
• Commitment to work/life balance
• Employer of choice for veterans with technical backgrounds

• Perform service tasks as assigned and according to company policies and procedures
• Work independently or under direct supervision based on training completion
• Provide on‑site and phone assistance to customers
• Communicate with technical support about technical or procedural issues
• Implement field change notices per published guidelines
• Stay current on safety bulletins, field change notices, and service tips

• Operate in a safe manner in accordance with published safety guidelines
• Maintain and operate company vehicle in accordance with local laws and company policy
• Wear appropriate PPE as per company guidelines and job duties
• Adhere to work‑hours policy guidelines – 14 hours rule
• Complete required safety training assignments on time
• Adhere to on‑site customer safety requirements when applicable
• Report all work‑related accidents or injuries within 24 hours to the appropriate personnel

• Complete accurate and timely administrative tasks (timecards, expense reports, mileage reports, service request task closure, service reports) per company guidelines
• Maintain individual inventory and perform cycle counts in accordance with company policy
• Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
• Strive to provide all customers a first‑time fix for their equipment
• Maintain customer satisfaction rates per company guidelines
• Attend customer meetings as required

• Maximize productivity by combining service opportunities
• Complete all technical and administrative work efficiently and timely
• Make technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate per company guidelines
• Perform inventory cycle counts per company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on‑site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications

• ASEET, AMEET, or progress toward certification is preferred
• 4+ years military experience in a related technical field
• 2+ years of relevant industry experience

• Communicate professionally and respectfully in both written and verbal forms
• Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
• Collaborate with peers, customers, suppliers, and leadership
• Complete administrative tasks (report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion

• Perform basic site evaluation (environmental temperature, general operating conditions)
• Familiarity with electrical and electronic test equipment and fundamentals
• Follow written technical documentation (procedures and product manuals) to…