Critical Operations Technician

SUMMARY

The Critical Operations Technician I is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls located in the interior and exterior of building. This role monitors operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. It performs tests, rounds, and analyzes data to ensure the proper functioning of departmental equipment.

It also assists customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operating systems. The role requires on‑site work hours to support a 24×7×365 data center environment and is not eligible for remote and/or hybrid work.

• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation.
• Provides remote hands and eyes services for customers.
• Provides high level computer hardware and software configuration support.
• Installs suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documented specifications.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Processes work orders for preventative and corrective maintenance on critical, building, and site infrastructure.
• Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Creates and/or updates tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Operates and monitors critical and non‑critical system equipment and components to ensure safe and compliant operation.
• Responds to building emergencies and customer requests as required.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance.
• Commences and completes the maintenance along with necessary documentation using the QTS process and software.

• BASIC QUALIFICATIONS
  :
  • Two or more years of technical training, military training, or workplace equivalency.
  • Background in areas of IT, electrical, and/or mechanical.
  • Proficiency with MS Office Suite.
• PREFERRED QUALIFICATIONS
  :
  • One or more years of work experience in data center environment, NOC, or equivalent.
  • Experience with BOD OEM (Panduit, Corning).
  • Certifications:
    
    A+, Network+, BICSI Installer I.

• Customer focus with excellent interpersonal skills and the ability to interface with all levels within the organization.
• Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required.
• Strong written, verbal and interpersonal skills.
• Ability to function in a team environment.
• Ability to pass job‑related skills assessments based on pre‑determined scoring criteria and time frames.
• Computer skills and familiarity with MS Office, Outlook, and web‑based computer applications.
• Ability to acquire and apply job‑related knowledge within set guidelines and expectations.
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from