Critical Operations Associate

It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world‑class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader.

We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting‑edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission‑driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q‑Rest Sabbatical Program
• Q‑Anniversary Service Award Program
• Parental Leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

The Critical Operations Associate is responsible for monitoring operations and conducting routine and ongoing assessment of the building systems, operations, and performance. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, assisting with customer equipment installs, providing support on low and medium priority tickets within the ticketing system, escalating alerts and/or customer requests to senior technicians for resolution, and completing other tasks as assigned.

This role requires shift work hours to support a 24x7x365 data center environment. To be eligible for a position as Critical Operations Associate, the candidate must agree to successfully complete all career pathing qualifications for the Critical Operation Associate and COT I within two years of their start date.

• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
• Assist with preventive and/or corrective maintenance on mechanical and electrical equipment.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Performs routine tours of the facility to ensure all equipment is operation as designed
• Monitors critical and non‑critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.

• High school diploma, Technical college degree, or equivalent professional experience
• One or more years of technical training, military training, or equivalent professional work experience
• Proficiency with MS Office Suite

• Basic understanding of electrical, mechanical, and/or network infrastructure concepts and theory
• One or more years of work experience in a mission‑critical or similar environment

• Customer focus with strong written, verbal and interpersonal skills, and the ability to interface with all levels within the organization
• Ability to function in a team environment.
• Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required.
• The ability to pass job‑related skills assessments based on pre‑determined scoring criteria and time frames.
• Computer skills and familiarity with MS Office, Outlook, and web‑based computer applications.
• The ability to acquire and apply job‑related knowledge within set guidelines and expectations.

Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from