Maintenance Director - One Preston Station

At J Street, the Service Director is more than the leader of maintenance operations—you are the person responsible for how the community functions, feels, and performs from a service perspective.

You’lllead the onsite service team, protect the physicalasset, drive preventative maintenance and apartment readiness, and partner closely with the Community Director to deliver a resident experience built on responsiveness, quality, and follow-through.

This role combines hands‑on technical leadership with team development, operational discipline, and an ownership mindset.

• Lead, train, schedule, supervise, and coach the onsite service team to create clear expectations, accountability, productivity, and positive team culture.
• Provide ongoing feedback, development, and hands‑on support so team members have the tools and knowledge to succeed.
• Lead by example in professionalism, safety, communication, urgency, and quality of work.

• Manage daily maintenance operations, including resident service requests, make‑readies, preventative maintenance, inspections, and emergency response.
• Conduct regular inspections of apartment homes, building systems, amenities, grounds, andcommon areasto proactivelyidentifymaintenance needs.
• Maintain an organized, well-stocked, and safe maintenance shopin accordance with company procedures and applicable safety requirements.
• Monitorservice workload, apartment turn progress, recurring repair trends, and property needs; communicate risks or barriers before they affect residents or operations.

• Ensure service requests are completed timely, professionally, and with respectforthe resident’s home and experience.
• Partner with the Community Director to resolve resident concerns, recurring service issues, and opportunities to improve resident satisfaction.
• Support resident retention and community initiatives through reliable service and well‑maintained apartment homes and amenities.

• Coordinate and oversee third‑party vendors and contractors; confirm scope, quality, completion, and compliance with company standards.
• Support capital improvements, special projects, and property initiatives in partnership with the Community Director and regional leadership.
• Manage service‑related purchasing, inventory, and expenses within approved parameters while balancing quality, urgency, and stewardship of property resources.

• Ensure compliance with applicable OSHA requirements, Fair Housing requirements, property safety standards, and J Street policies and procedures.
• Maintain accurate work‑order records, safety documentation, supply inventories, key‑control systems, and other required service records.
• Identify and escape significant life‑safety, building‑system, operational, or property concerns through the appropriate leadershipchannels.
• Participate in and lead the community’s on‑call and emergency‑response responsibilities as assigned.

• Work closely with the Community Director and regional leadership to support financial, operational, resident satisfaction, and property performance goals.
• Communicate clearlyregardingapartment readiness, service trends, vendor needs, capital needs, and operational risks.
• Bring an ownership mindset to the community by protecting theasset, developing the team, and following through on commitments.

• High school diploma or equivalent required.
• 3–5 years of hands‑on maintenance experience in multifamily housing or facility operations.
• At least 1 year of supervisory or lead maintenance experience preferred.
• EPA Universal or Type II/III HVAC certification required.
• Certified…