Aftermarket Parts Specialist

Company Overview

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support – it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. For 150 years, Watts has built best‑in‑class products that are trusted by customers in residential and commercial settings across the world.

We are at the forefront of innovation, working with cutting‑edge technology to provide smart and connected, sustainable water solutions for the future.

As the Aftermarket Parts Specialist, you will be the primary connection between our customers and their HVAC parts and equipment needs. You will focus on delivering excellent customer service, selecting and promoting products, and supporting both customers and team members. You will handle in‑person and phone interactions, manage parts orders and inventory, and ensure efficient service for our HVAC trade clients.

This position has no direct reports and is onsite, based in Centennial, CO. Reports directly to the VP Aftermarket Sales & Support.

• Serve customers via counter service and phone, identifying the correct parts, equipment, and solutions to fulfill their requirements.
• Receive and inspect shipments in our ERP system, maintain accurate stock levels, and keep a clean, organized warehouse.
• Pack and ship orders directly from the warehouse, ensuring timely and accurate deliveries.
• Assist with parts ordering and work order processing, collaborating closely with service technicians to facilitate repairs and maintenance needs.
• Build strong customer loyalty by offering knowledgeable product support and resolving parts inquiries efficiently.
• Understand and adhere to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Successfully establish employment eligibility and satisfactorily complete background checks, including drug screen and required pre‑employment testing, as a condition of employment.

• High school diploma or equivalent (required).
• 2+ years of experience in the HVAC or wholesale parts industry (strongly desired).
• Ability to lift objects over 25 lbs.
• Comfortable climbing ladders and operating a forklift.
• Valid driver’s license.
• Proficiency in computer software; familiarity with Excel, Epicor, and Adobe is a plus.

• College degree or technical certificate in HVAC or a related industry.

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs:
  Growth Mindset, Customer‑Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

You will be working on‑site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will work at the Centennial, CO location (Monday–Friday). Your scheduled work hours will be communicated to you by your manager.

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office‑related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones and copiers.
• Ability to occasionally lift…